Infrastructure Monitoring Engineer

Location: Ahmedabad

Shift: 24x7 Rotational Shifts

Designation: NOC Engineer

Department: Technical Services

Role Overview

We are looking for a proactive and detail-oriented NOC Engineer (L1) to join our Infrastructure Operations team. The role is focused on monitoring server and infrastructure alerts, performing initial

troubleshooting, providing desktop and hardware support, and escalating issues to senior engineers when required. This is an internal technical support role and does not involve direct customer interaction.

Key Responsibilities

• Monitor servers, network devices, and infrastructure alerts using monitoring tools.
• Perform initial troubleshooting and triage of incidents and service interruptions.
• Investigate alerts, validate impact, and take appropriate first-level actions.
• Escalate unresolved issues to L2/L3 teams with proper documentation.
• Provide desktop support for Windows-based systems and common end-user issues.
• Support hardware troubleshooting, including laptops, desktops, printers, and peripherals.
• Assist with backup monitoring and basic backup restoration checks.
• Update and maintain tickets with detailed troubleshooting notes.
• Follow standard operating procedures and escalation processes.
• Contribute to documentation and knowledge base updates.
• Work effectively across rotational shifts to ensure 24x7 service coverage.

Required Technical Skills

Essential

• Basic knowledge of Windows Server environments.
• Understanding of server monitoring and alert management.
• Basic troubleshooting and incident triage skills.
• Knowledge of desktop support and hardware diagnostics.
• Familiarity with backup solutions and backup monitoring concepts.
• Knowledge of networking fundamentals (IP Addressing, DNS, DHCP, VPN).
• Experience working with ticketing systems.
• Basic understanding of Microsoft Windows operating systems.

Preferred

• Exposure to monitoring tools such as Site24x7, PRTG, SolarWinds, Nagios, Zabbix, or similar.
• Knowledge of Active Directory and Microsoft 365 administration.
• Basic understanding of virtualization platforms such as VMware or Hyper-V.

Experience

• 3- 8years of experience in NOC, Service Desk, Desktop Support, or IT Support.

Person Specification

We are looking for someone who demonstrates:

• Strong analytical and problem-solving skills.
• A logical and methodical approach to troubleshooting.
• Good attention to detail.
• Ability to prioritize and manage multiple incidents.
• Willingness to learn and develop technical skills.
• Strong communication and documentation skills.
• Ability to work independently as well as within a team environment.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• CCNA (Basic Level)
• Microsoft Fundamentals Certifications

Atech Benefits:

• 24 days leave plus 8 festival holidays
• Food Provided
• Provident Fund
• Exam fee and training funding
• Healthcare Scheme.
• Maternity & paternity leave
• Employee Assistance Programme
• Employee Wellbeing policy
• Mobile reimbursement policy
• Employee Referral Scheme