Infrastructure Operations Analyst (IOC)

Greetings from Cloudxtreme Technologies!!!

We are having urgent opening for reputed MNC for Long-term C2H Position

Note-If you are interested for Long-term C2H Position Kindly share your updated resume to [email protected]

Position IOC

EXP-4-6Y

Location-Hyderabad

Notice Period- Immediate Joiner/0-15 days only

Role Requirement

• Work experience in IT Operations Centre (Mid to enterprise size environments).
• Advanced knowledge with monitoring tools (SCOM & Solarwinds).
• Proficient in identifying, diagnosing, and resolving network and server issues.
• Experience with ticketing systems (ServiceNow) to track and prioritise incidents.
• Proficient in handling high-priority incidents (P1 and P2).
• Expert knowledge with remote management and support protocols for data center operation.
• Strong Knowledge in troubleshooting and maintaining Windows Server 2016, 2019 and 2021.
• Proficiency in managing and patching Hyper-V hosts and Virtual Machines.
• Experience in implementing security patches and updates to protect systems from potential threats.
• Commitment to continuous learning and improvement in NOC operations.
• The candidate should have a Continual Service Improvement (CSI) mindset.
• Strong analytical and problem-solving abilities.
• Excellent collaboration skills, with the ability to work effectively with SME teams.
• Strong in writing clear and concise professional business emails.
• Thorough understanding of the ITIL-V4 framework.
• Ability to stay calm under high pressure situations.
• Willingness to work in shifts, including nights, weekends, and holidays due to business requirements.