Infrastructure Operations Engineer (Operational Comms)

Role type

Police Staff

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Contract duration

Permanent

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Contract type

Full Time

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Department

ICT

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Location

Headquarters Devizes

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Grade/scale

Including a market supplement, the salary for this role is up to £49,118pa

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Find out if you are eligible

Vetting | Wiltshire Police

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This/These post(s) attract allowances

On Call

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Risk assessed factors

DSE use (for a substantial part of work)

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Closing date

30/09/2026, 12:00

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Job description

About us

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whether you’re just starting your career or looking to advance, Wiltshire Police offers a range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

About our DDaT Services team

At Wiltshire Police, we're transforming policing through Digital, Data and Technology. We recognise that DDaT is no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower our workforce and deliver better public services. As we evolve from a traditional ICT function into a modern, user-centred DDaT organisation, we're embracing cloud technologies, automation, AI, data and digital innovation to create smarter, more connected and resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

About the role

As an Infrastructure Operations Engineer, you will help deliver the critical communications services that enable modern policing. Supporting voice, video, collaboration and contact centre platforms, including 999 and 101 services, you'll ensure essential communications remain secure, resilient and available when they matter most. Working within a modern Digital, Data and Technology environment, you'll play a key role in supporting frontline operations, improving service reliability and helping shape the future of communications services that protect communities across Wiltshire.

What you will be doing

Support and monitor live unified communications services, including voice, video, collaboration and contact centre platforms.

Provide 1st and 2nd line support for communications services, resolving incidents and service requests in line with agreed service levels.

Help maintain the reliability and availability of critical public contact channels, including 999 and 101 services.

Monitor service health and performance, identifying issues early and taking proactive action to minimise disruption.

Support the delivery of operational changes and releases, ensuring services are introduced safely and effectively.

Work with suppliers and technical teams to investigate issues and restore services quickly and efficiently.

Maintain accurate operational documentation, configuration information and knowledge resources.

Contribute to service improvement activities, root cause investigations and the ongoing evolution of communications services.

About you and your experience

ITIL 4 Foundation certification.

ITIL 4 Practitioner or Specialist certification, such as Change Enablement or Monitor, Support & Fulfil.

Professional certification in a unified communications platform, such as Microsoft Teams or Teams Phone.

Experience supporting communications, collaboration or telephony services within a live operational environment.

An understanding of service management, incident resolution and operational support best practice.

A proactive approach to problem solving, service reliability and continuous improvement.

Commitment to continuous professional development and keeping pace with evolving DDaT technologies and ways of working.

What we offer

Excellent career development opportunities

Professional development and training

25 days annual leave plus bank holidays, rising to 30 days

Hybrid working

Flexi hours scheme

Free On-Site Gym membership

Physical and mental well-being support

Generous Pension scheme

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.

Depending on the number of applications received, we reserve the right to close this role early.

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

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Important information before you commence an application

Please ensure you allow time to complete your application fully as part complete pages do not autosave and the application system only remains active on a single page for a period of 60 minutes.

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You may require the following detail to complete this application form:

National Insurance Number

Identification Detail e.g. passport

Address information

Referee information

Full employment history including dates and any qualifications you may have attained

Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

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You may require the following documents to complete this application form:

A Passport style photograph

A copy of your photo card driving licence

A downloaded DVLA summary showing full driving record

A copy of your paper driving licence counterpart (Northern Ireland only)

A copy of your British Passport or birth certificate (if a candidate does not have a passport, then they may use their birth certificate, but will need to provide a copy of a British passport once they have obtained one.)

Copies of your qualifications relating to English and Maths (only). If applying for the Degree Holder Police Constable Apprenticeship, you will need a copy of your Degree Certificate.

Clear, colour photos of any non-intimate tattoos

Formal translation from a reputable source for any foreign language or symbol tattoos

Any paperwork relating to discharged debts, CCJ, bankruptcy etc

Deed poll certificate for any name changes

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