Infrastructure Operations Manager

Colliers Engineering & Design is seeking an experienced Infrastructure Operations Manager to lead the day-to-day operation of our enterprise infrastructure environment. This role is responsible for the reliability, performance, and continuous improvement of core infrastructure services while leading a team of infrastructure professionals supporting a fast-growing, geographically distributed organization. The Infrastructure Operations Manager partners with Cybersecurity, Software Development, Service Management, Endpoint Management, Regional IT, Integrations, vendors, and business stakeholders to maintain stable technology operations, improve service delivery, support modernization initiatives, and drive operational excellence across infrastructure platforms.

The ideal candidate is an operational leader who enjoys building high-performing teams, improving processes, and ensuring technology services are delivered consistently and effectively. This position plays a key role in supporting business growth, office expansions, acquisitions, and enterprise technology initiatives across the organization.

• Lead day-to-day operations of enterprise infrastructure services, including networking, server platforms, cloud environments, storage systems, identity services, backup solutions, and infrastructure monitoring.

• Ensure infrastructure availability, performance, reliability, scalability, and security through effective monitoring, maintenance, capacity planning, and operational processes.

• Oversee infrastructure incident response, problem management, root cause analysis, corrective action planning, and service restoration activities.

• Establish, monitor, and report on infrastructure operational metrics, service performance indicators, capacity trends, availability targets, and continual improvement initiatives.

• Ensure infrastructure changes follow established change management, governance, documentation, risk management, and operational review processes.

• Develop, maintain, and enforce infrastructure standards, operational procedures, technical documentation, and support models.

• Manage infrastructure lifecycle activities, including platform upgrades, patch coordination, capacity planning, technology refresh initiatives, and end-of-life remediation.

• Ensure infrastructure platforms meet business continuity, disaster recovery, resiliency, and security requirements.

• Provide infrastructure leadership and operational support for mergers and acquisitions (M&A), office expansions, office relocations, system integrations, and enterprise technology projects in partnership with the Integrations team and other stakeholders.

• Partner with Cybersecurity to align infrastructure operations with security policies, risk management objectives, and compliance requirements.

• Collaborate with Software Development, Endpoint Management, Regional IT, and business teams to deliver reliable end-to-end technology services.

• Manage infrastructure vendors, service providers, support contracts, maintenance agreements, licensing, and service level expectations.

• Participate in budgeting, forecasting, cost-management, and infrastructure investment planning activities.

• Lead, coach, and develop infrastructure personnel through performance management, career development, technical mentorship, and accountability for service ownership.

• Manage infrastructure resource planning, workload balancing, staffing recommendations, succession planning, and organizational scalability to support operational objectives and future growth.

• Build a culture of operational accountability, service ownership, documentation, cross-training, knowledge sharing, and continuous improvement across the infrastructure organization.

• Drive automation, standardization, documentation, and continual service improvement initiatives to improve efficiency and operational maturity.

• Provide escalation support for critical infrastructure incidents and communicate infrastructure risks, service performance, and improvement opportunities to IT leadership.

• Technical Expertise: Maintains current knowledge of infrastructure technologies, operational practices, standards, and industry trends.

• Operational Excellence: Focuses on service reliability, process improvement, standardization, documentation, and measurable results.

• Relationship Management: Builds strong working relationships across technology teams, business units, vendors, and external partners.

• Business Acumen: Understands how infrastructure services support organizational goals, business operations, risk management, and cost control.

• Communication: Communicates technical and operational information clearly to technical teams, non-technical stakeholders, vendors, and leadership.

• Leadership and Team Development: Develops team capabilities, promotes accountability, supports collaboration, and models a service ownership mindset.

• Program and Project Management: Plans, organizes, coordinates, and manages infrastructure initiatives to achieve business and operational outcomes.

• Provides supervision, coaching, prioritization, and development support for assigned infrastructure staff.

• Sets performance expectations, monitors progress, provides feedback, and supports career development for team members.

• Develop team capabilities through cross-training initiatives, career path development, and knowledge transfer planning.

• Evaluate organizational capacity and recommend staffing, role alignment, and operational structure improvements to support business growth and service excellence.

• Coordinates work assignments, escalation coverage, operational priorities, and project participation across the infrastructure team.

• Promotes accountability, collaboration, documentation discipline, and consistent operational practices.

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Equivalent experience may be considered.

• 8+ years of progressive IT infrastructure experience, including 3+ years of leadership, supervisory, team lead, or equivalent operational leadership experience supporting complex enterprise environments. Experience leading infrastructure operations across networking, cloud, server, monitoring, disaster recovery, and infrastructure engineering functions strongly preferred.

• Progressive IT infrastructure experience supporting enterprise environments.

• Leadership or supervisory experience managing technical staff or coordinating infrastructure operations.

• Experience supporting multi-office or geographically distributed organizations.

• Experience managing infrastructure operations across networking, server, cloud, storage, backup, disaster recovery, monitoring, and identity technologies.

• Experience managing vendors, contracts, support agreements, budgets, and cross-functional technology initiatives.

• Relevant industry certifications preferred, including cloud, networking, infrastructure, security, IT service management, or leadership certifications.

• Strong knowledge of enterprise networking, server infrastructure, virtualization, cloud services, storage, backup, disaster recovery, monitoring, and identity management.

• Ability to lead technical teams and coordinate work across multiple technology functions.

• Strong troubleshooting, analytical, problem-solving, prioritization, and decision-making skills.

• Ability to balance operational priorities, business needs, risk management, cost control, and service quality.

• Experience developing operational processes, standards, documentation, metrics, and service improvement plans.

• Strong vendor management, budget awareness, contract review, and infrastructure planning capabilities.

• Effective written and verbal communication skills, including the ability to communicate with technical and non-technical audiences.

• Demonstrated professionalism and discretion in handling sensitive and confidential information.

• Extended periods of time operating a computer in a stationary position.

• Occasional movement within office, server room, or technology spaces.

• Occasional lifting or moving of technology equipment up to 20 pounds may be required.

• Office environment with occasional work in server rooms, network closets, or technology support areas.

• May require participation in after-hours support, maintenance windows, incident response, or planned infrastructure activities as needed.

• May require remote collaboration with teams, vendors, and offices across multiple locations.

• Occasional travel may be required to support office integrations, infrastructure projects, vendor activities, or business needs.

• Ability to read, write, and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.

Compensation: $125,000 to $170,000 per year (depending on qualifications)