Infrastructure Operations Specialist (I)

Job Summary

We are looking for an entry-level UNIX/Linux Server Operations Engineer (L1) to support a global infrastructure environment. The role primarily focuses on real-time system monitoring (eyes on glass), incident handling, and basic troubleshooting of UNIX/Linux systems. The candidate will ensure system availability, respond to alerts, and coordinate with L2/L3 teams and vendors for issue resolution in a high-availability environment.

This role requires strong communication and collaboration skills, as you will work with global teams and support critical business systems.

Role Details

Role: Infrastructure Operations Specialist (I) (UNIX/Linux) - P1

Location: GCC (Global Capability Center) - Gurgaon

Shift: 24x7 Rotational Shifts

Key Responsibilities

• Perform 24x7 monitoring of UNIX/Linux servers and infrastructure systems
• Act as first line of support (L1) - detect, log, and respond to alerts and incidents
• Lead initial incident bridge calls and coordinate with L2/L3 teams and vendors
• Manage tickets through ServiceNow / ITSM tools, ensuring SLA adherence
• Perform basic troubleshooting for Linux/UNIX issues and escalate as required
• Monitor system performance using tools such as AppDynamics and Splunk
• Ensure timely communication to stakeholders during incidents
• Follow runbooks/SOPs for incident resolution and escalation
• Assist in documenting operational procedures and improving processes
• Support system availability and performance monitoring across global environments

Required Skills & Qualifications

• Bachelor s degree: B.E. / B.Tech / MCA
• 1-3 years of experience in UNIX/Linux support, monitoring, or IT operations
• Basic knowledge of UNIX/Linux (Linux, RedHat, SUSE, Solaris - any exposure)
• Understanding of ServiceNow or similar ticketing tools
• Exposure to monitoring tools (AppDynamics preferred)
• Knowledge of incident management and escalation processes
• Ability to respond to system alerts and dynamically reprioritize tasks
• Good communication skills and ability to work in a global environment

Good to Have Skills

• Exposure to Splunk or log monitoring tools
• Basic knowledge of shell scripting (Unix/Linux)
• Familiarity with virtualization (VMware)
• Exposure to cloud environments (Azure, OCI, or AWS)
• Basic understanding of infrastructure (servers, storage)

Behavioral Competencies

• Strong analytical and troubleshooting skills
• Ability to work in high-pressure, production environments
• Good team collaboration and coordination skills
• Willingness to learn new technologies and adapt quickly

Work Requirements

• Willingness to work in 24x7 rotational shifts
• Ready to work from office (GCC environment)
• Ability to handle critical alerts and incidents efficiently

Success Criteria

• Timely detection and escalation of incidents
• Adherence to SLA and operational metrics
• Effective coordination during outages
• Improvement in system uptime and alert handling efficiency

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.