Infrastructure Specialist - APAC

Job Description & Requirements

Employment Type: Full-Time Permanent

Work Arrangement: Hybrid

Travel Requirement: Approximately 15% regional travel within APAC

Job Description

We are seeking an experienced Infrastructure Specialist to join our APAC IT team. This role is responsible for supporting and managing enterprise IT infrastructure across the APAC region, ensuring the stability, security, and performance of IT services while delivering excellent end-user support.

The successful candidate will work closely with regional and global IT teams to support infrastructure operations, Microsoft 365 services, network systems, cybersecurity initiatives, and technology projects. This is an excellent opportunity for an IT professional who enjoys a hands-on technical role within a multinational environment.

Key Responsibilities

IT Infrastructure Operations

• Ensure compliance with corporate IT standards, cybersecurity policies, and local regulatory requirements.
• Support the implementation of IT infrastructure and technology roadmap initiatives across APAC locations.
• Maintain the reliability, availability, and performance of enterprise IT infrastructure services.
• Support infrastructure lifecycle management, including hardware and software assets.

Microsoft 365 & Systems Administration

• Administer and support Microsoft 365 services.
• Manage Active Directory and Identity & Access Management (IAM) services.
• Support collaboration platforms, email services, and Voice over IP (VoIP/ToIP) solutions.
• Assist with user account management, permissions, and access controls.

Network & Security Support

• Configure, maintain, and troubleshoot enterprise network infrastructure.
• Support routing, switching, VPN, firewall, wireless, and security solutions.
• Monitor network performance and resolve connectivity issues.
• Participate in cybersecurity initiatives and compliance activities, including ISO 27001 related controls.

End-User Support

• Provide technical support to employees across the APAC region.
• Deploy, configure, maintain, and troubleshoot laptops, printers, mobile devices, and meeting room equipment.
• Resolve escalated technical issues and coordinate with global support teams when required.

Stakeholder & Vendor Management

• Collaborate with global infrastructure, cybersecurity, and application teams.
• Coordinate with external vendors and managed service providers to ensure effective service delivery.
• Support infrastructure projects, upgrades, and technology improvement initiatives.

Documentation & Continuous Improvement

• Maintain technical documentation, standard operating procedures, and disaster recovery information.
• Contribute to continuous improvement initiatives to enhance system stability, security, and user experience.
• Promote IT best practices and knowledge sharing across regional teams.

Requirements

Education

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.

Experience

• Minimum 5 years of experience in IT Infrastructure, Systems Administration, or End-User Support.
• Experience supporting users within a regional or multinational environment is preferred.

Technical Skills

• Microsoft 365 (O365) Administration
• Active Directory / Identity and Access Management (IAM)
• Microsoft Azure (preferred)
• Windows Server Administration
• PowerShell scripting
• Network technologies including TCP/IP, DNS, DHCP, VPN, VLAN, routing, and switching
• Cisco networking technologies
• Palo Alto firewall technologies (preferred)
• Basic knowledge of SQL Server and PostgreSQL
• AWS Cloud exposure is advantageous
• ITIL practices and ticket management systems
• Cybersecurity and ISO 27001 knowledge

Soft Skills

• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder management skills
• Self-motivated and able to work independently
• Team-oriented with a collaborative mindset
• Strong problem-solving and continuous improvement attitude
• Willingness to learn emerging technologies including AI-enabled tools such as Microsoft Copilot and Claude

Skills Keywords: Microsoft 365, Azure, Active Directory, PowerShell, Cisco, Palo Alto, Networking, Infrastructure, IT Support, Systems Administration, ITIL, ISO27001, AWS, SQL Server, PostgreSQL, End User Support, Identity Access Management, Cybersecurity.