Infrastructure Specialist

Valleysoft is an IT services provider delivering enterprise technology solutions, application development, IT support, and infrastructure services to clients around the world. Working across a broad enterprise technology landscape, the team supports critical platforms and middleware environments that keep business operations running reliably and securely.

This role is a strong fit for someone who enjoys working close to production systems, solving complex technical issues, and helping maintain stable, high-performing infrastructure. As an Infrastructure Specialist, you will play an important part in supporting core server and middleware environments, partnering with cross-functional technical teams, and contributing to the operational reliability of enterprise platforms.

Responsibilities

• Administer and support AIX and Linux environments.
• Install, configure, maintain, and troubleshoot IBM WebSphere Application Server.
• Administer and troubleshoot IBM HTTP Server and IBM WebSphere Edge Server.
• Support enterprise middleware environments including IBM IIB, IBM ACE, and IBM MQ.
• Perform application and middleware deployments and configuration changes.
• Monitor infrastructure and middleware availability and performance.
• Troubleshoot application connectivity, middleware, network, and infrastructure issues.
• Perform log analysis and root-cause analysis for production incidents.
• Support system upgrades, patching, configuration changes, and maintenance activities.
• Coordinate with application, database, network, security, and other infrastructure teams.
• Support production incidents and resolve issues within agreed SLAs.
• Prepare technical documentation, operational procedures, and troubleshooting guides.
• Participate in change, incident, and problem management processes.
• Support backup, recovery, and disaster-recovery activities where required.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field.
• 5+ years of relevant infrastructure experience, including senior Infrastructure Specialist or L2-L3 support-level experience.
• Strong hands-on administration experience with AIX and Red Hat Enterprise Linux.
• Production experience supporting enterprise infrastructure and IBM middleware environments.
• Hands-on experience with IBM WebSphere Application Server, IBM HTTP Server, IBM IIB or IBM ACE, and IBM MQ.
• Experience troubleshooting application connectivity, messaging, server, and middleware issues, and performing root-cause analysis for infrastructure and middleware incidents.
• Experience supporting production deployments, configuration changes, patching, and maintenance activities, while handling incidents and service requests within defined SLAs.
• Experience documenting incidents, resolutions, and operational procedures, and working within incident, problem, and change management processes.
• Experience coordinating with application, database, network, security, and other infrastructure teams.
• Good to very good written and spoken English for technical documentation, incident reporting, troubleshooting discussions, and understanding IBM product documentation.
• Eligibility to work in Egypt.

Benefits

• Private Health Insurance
• Training & Development