Infrastructure Support Engineer

Job Title: Infrastructure Support Engineer

Location: Plano, TX, required in-person interview

Years of Experience: 3-10 Years

OPT Eligible, Rate: 22/hr on W2

Job Description

· Single point of contact for end user to receive support and maintenance for computers and network system

· Ensure that Incidents and Service Requests have been dealt with to the Business user’s satisfaction

· Ensure that response time and resolution time objectives are met as defined in the SLA

· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

· Implement and manage security measures to protect the infrastructure from vulnerabilities

· Collaborate with cross functional teams to support infrastructure related projects and initiative

· Collaborate with business and global IT teams to identify infrastructure requirements, analyze needs, and propose solutions aligned with enterprise IT standards and policies

· Ensure adherence to security, compliance, and corporate IT governance policies.

· Customize desktop hardware to meet user specifications and site standards

· Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime

· Working knowledge of Intune, SCCM, AD, \ DHCP, DNS and remote control tools

· Troubleshooting network connectivity in a LAN/WAN environment

· Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

· Work with WDS Management team to test and deploy desktop images

· Provide and support Data Centre Activities

· Support all Microsoft, third party and internally designed applications.

· Provide detailed documentation and communicate precisely with other IT teams as required.

· Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

· Ensure that there is sufficient support to clients and provide friendly customer service

· Works with vendor support contacts to resolve technical problems

· Knowledge of all software applications used within the organization

· Responsible for tracking hardware and software inventory

Skills:

· In depth knowledge of Windows desktop technologies

· In depth knowledge of Desktop and laptop hardware

· Intermediate knowledge of TCP/IP, DNS and Internetworking Technology

· Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

· Knowledge of ITIL

· Knowledge of Server, Voice & Communications Infrastructure

Pay: $22.00 - $22.50 per hour

Work Location: In person