Infrastructure Support Engineer

Who you are

• Are you a passionate problem solver with a talent for unravelling intricate technical challenges
• Do you flourish in an environment that demands innovation, resilience, and the ability to build and maintain robust services
• If so, we have an exciting opportunity for you within the Infrastructure Reliability Engineering Organisation (IREO) team
• Experience in software development, or experience in technical support
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems
• Experience scripting in modern programming languages
• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

What the job involves

• AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure
• In other words, we’re the people who keep the cloud running
• We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on
• We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help
• You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles
• You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers
• And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion
• Dive deep to pinpoint the underlying causes of customer-related issues, providing valuable assistance in escalations when necessary
• Apply Linux expertise to troubleshoot, innovate solutions, and resolve technical issues
• Efficiently managing ticket queues for both our internal team and partner service teams ensuring service level agreements (SLAs) are met
• Leading the team to enhance operational efficiency by analysing root causes, trends and developing metrics, procedures, tools and documentation
• Engaging with internal service teams to contribute to company-wide initiatives, including tasks such as patching, operating system migrations, and code updates
• Working with various internal software development teams to actively enhance systems and services within the team’s scope
• Collaborating closely with experienced engineers and actively engaging in knowledge-sharing sessions with the team
• Allocated personal development time for mastering new programming languages, honing software development skills, and crafting services to enrich your career growth