Infrastructure Support Engineer

Responsibilities:

• Monitor network infrastructure like ASA firewall, routers, Cisco switches and schedule preventive maintenance.
• Guide system / network engineer to troubleshoot and resolve network and laptop issues.
• Troubleshooting, diagnostics, monitoring, patching and upgrading the OS of application and network servers.
• Monitoring server infrastructure for alarms, failures in terms of diskspace and coordinate corrective actions.
• Manage software and hardware Asset inventory.
• Work with senior stakeholders to provide effective service and support.
• Coordinate with vendors for annual subscriptions for Office 365, VPN AnyConnect license, and AMC.
• Coordinate with vendors for laptops, servers, switches and routers.

Technical Skills

Essential

Hands-on experience implementing and administrating network devices, setting and maintaining policies and rights/security within a Windows Server environment:

• Aware of Cisco Firewall (ASA), Palo Alto Firewall, Routers, Switches, Wireless Access Points etc
• Knowledge of Microsoft Online 365 Administration and Troubleshooting (email, licensing, etc).
• Experience in managing Windows Server Active Directory**.**
• Understanding networking and related concepts in the Networking domain like VPN, Firewalls, LDAP / Active Directory etc
• Basic knowledge of Windows workstation/Windows Server/Windows Services such as DHCP, WSUS, DNS.
• Ability to do monitoring of VMs hosts, troubleshooting, installations of Physical Hosts, creation of VMS, online backup /offline backups of VMs.
• Good written and verbal communication skills
• Team-player, customer-centric, self-motivated, driven by quality**.**
• Willingness to learn new technologies and maintain industry knowledge**.**

Desirable

• Managing Google Admin, Okta, JAMF etc.
• Ability to do hardware level diagnosis and troubleshooting.
• Monitoring skills in Forti monitor or Nagios.
• Experience of dealing with vendors for purchase of software / hardware
• Any additional technical certifications viz CCNA, MCSE would be very helpful

Educational Qualification

• Bachelor's Degree (preferably Science Graduates) from a reputed university.

Experience

• Candidates should have 6 to 10 years of relevant experience