Infrastructure Support Engineer

Who you are

• Experience in a senior internal IT, IT engineering or systems administration role
• Strong experience supporting macOS and Windows
• Experience administering Google Workspace and/or Microsoft 365
• Hands-on experience with MDM / endpoint management, ideally JumpCloud, Mosyle or similar
• Experience managing onboarding, offboarding and hardware lifecycle
• Good understanding of IT security, access management and compliance
• Experience working with cloud and SaaS environments
• Proven experience automating processes or reducing manual administration
• Practical experience using AI tools such as Claude or ChatGPT to improve productivity or solve technical problems
• Experience delivering or contributing to IT projects and change
• Strong communication skills and the ability to work with non-technical teams
• A systems-thinking mindset — you look beyond the immediate problem and think about how to improve the wider process
• We're looking for someone who is technically strong, curious and enjoys making things work better

What the job involves

• We are looking for a highly experienced, pragmatic IT Support Engineer who prioritizes stability, security, and efficiency over a chaotic "start-up/scale-up" mentality. This individual must seamlessly balance routine operations—such as laptop procurement, provisioning, shipping, and user lifecycle management—with complex project work
• They will support a diverse base of technical and non-technical users across a 65% macOS and 35% Windows environment. Experience operating within rigid information security frameworks (ISO:27001, SOC II, PCI) is highly desirable
• You’ll work closely with the IT Manager to improve our technology environment, strengthen security and compliance, and make IT simpler and more effective for everyone across the business
• 40% - End-User Support:
• Provide technical support across macOS and Windows
• Troubleshoot hardware, software, SaaS, access and connectivity issues
• Own complex issues through to resolution and act as a senior escalation point
• Identify recurring problems and find ways to prevent them
• 35% - Systems Administration & Compliance:
• Manage hardware procurement, provisioning, shipping and lifecycle
• Own IT onboarding and offboarding processes
• Administer platforms including Google Workspace, M365, Box, JumpCloud, Mosyle and ESET
• Maintain secure, well-documented processes aligned with ISO 27001, SOC 2 and PCI requirements
• Look for opportunities to automate repetitive administration
• 25% - Projects & Automation:
• Lead and support internal IT, infrastructure and security projects
• Improve workflows and how our systems work together
• Configure and optimise MDM and endpoint management platforms
• Use AI and automation to reduce manual work and improve efficiency
• Help colleagues adopt new technology and processes
• 3 Months - Build the Foundation:
• Take ownership of hardware and IT lifecycle processes
• Become confident supporting our macOS and Windows environment
• Establish yourself as a trusted technical escalation point
• Deliver your first AI or automation improvement
• 6 Months - Improve & Automate:
• Review and optimise our JumpCloud and Mosyle environments
• Improve onboarding and offboarding workflows
• Deliver an IT, infrastructure or security project
• Demonstrate measurable improvements in efficiency
• 9 Months - Lead & Influence:
• Act as a senior technical escalation point and deputy to the IT Manager
• Take ownership of complex projects and technical decisions
• Ensure key IT processes are documented and compliant
• Deliver a significant automation or AI initiative that saves measurable time
• 6 Months Fixed Term Contract with a view to extend or go permanent

The application process

• Urgent start - ideally 20th October 2026

Benefits

• 10% toward each person’s pension
• Private medical insurance, accepting of all pre-existing conditions
• Support for your mental, financial, and professional wellbeing including 24/7 access to a GP online for consultations
• Flexible working
• 25 days holiday, plus bank holidays and the option to buy more
• Family pay for all new parents
• Personal development fund
• Professional memberships