Infrastructure Support Technician

Infrastructure Support Technician

Position Summary

The Infrastructure Support Technician delivers technical infrastructure services by maintaining and supporting the infrastructure environment, assisting with the resolution of issues to ensure usability and alignment with business objectives. The Infrastructure Support Technician will be responsible for the support and maintenance of some of the key infrastructure components within the environment, including items such as desktops, local printers, mobile devices, video cameras and DVR’s.

Primary Responsibilities

• Support and Maintain Infrastructure devices (Desktops, printers, cameras and mobile devices) for all locations
• Integrate new products and solutions into existing environment.
• Work with end users to ensure positive impact of all systems and services.
• Activities for this position will include:
  • Break / fix support of infrastructure devices as needed
  • Configuration of new equipment
  • Delivery of new/replacement equipment
  • Coordinate warranty and replacements with appropriate vendors
  • Level 3 escalation for Help Desk incidents involving infrastructure components.
• Engage with IT teams and business leaders from project inception to implementation.
• Maintain up to date and accurate documentation of infrastructure environment.
• System performance monitoring and capacity management
• Infrastructure Support Technician is expected to provide IT support outside of standard business hours as needed.
• Infrastructure Support Technician is expected to travel to all locations as needed.
• Special Projects as assigned.

Essential Job Qualifications

• Customer-friendly attitude
• Create / update system documentation for new and existing systems.
• Ability to investigate and evaluate new technical tools and methods to support the Company’s business and reach new goals.
• Provide backup for Information Technology Team members when necessary.
• Strong ability to communicate with users as needed with both verbal and written skills.
• Ability to create a positive and professional business relationship with end users.
• Results oriented.
• Able to work on multiple open projects at one time as they are in various stages
• Able to work in a changing growing company and demonstrate flexibility.
• Incident / Problem Tracking
• IT Troubleshooting skills
• Can-do attitude, not afraid to challenge accepted norms
• Shows attention to detail, tenacity and focus
• Understands the importance of teamwork and is committed to being part of a high performing team

Preferred Experience in the Following

• Associate or Bachelor’s Degree and 1-3 years of management information systems experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Microsoft certified or equivalent experience
• First-hand experience of technology improvement projects
• Understanding of corporate servers and operating systems
• Understanding of networks and internal connections
• Knowledge of Desktop Computers, CCTV, Networking specifically as it pertains to installation, maintenance and trouble shooting

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