Infrastructure Systems Analyst

We are looking for an Infrastructure Systems Analyst to join our Infrastructure team, playing a key role in delivering high-quality third-line technical support across the Federation's end-user computing environment.

Working closely with colleagues across our academies, you will help ensure that Windows, Apple and mobile devices are secure, compliant, reliable and effectively managed throughout their lifecycle, while driving continuous improvements to our infrastructure services and user experience.

CLICK HERE FOR A FULL JOB DESCRIPTION AND PERSON SPECIFICATION.

WORKING WITH US

The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.

We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.

Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.

To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page.

MAIN AREAS OF RESPONSIBILITY

Your responsibilities will include:

• Administering, maintaining and supporting Windows, Apple and mobile device environments.
• Managing devices through Intune, SCCM, Jamf, Meraki and Apple management platforms.
• Supporting Windows Autopilot and Apple automated device enrolment.
• Deploying applications, operating system updates, security patches and configuration profiles.
• Investigating and resolving complex endpoint, application and device management issues.
• Monitoring device health, security and compliance, coordinating remediation where required.
• Managing endpoint encryption technologies, including BitLocker and FileVault.
• Identifying vulnerabilities and implementing improvements to strengthen security.
• Conducting root cause analysis and delivering preventative solutions to recurring issues.
• Developing scripts and automation to improve provisioning, management and reporting.
• Researching and recommending new technologies to enhance security and user experience.
• Maintaining technical documentation, procedures and knowledge base articles.
• Supporting IP telephony migrations and ongoing telephony services.
• Acting as a technical escalation point for complex incidents and service requests.

WHAT WE ARE LOOKING FOR

We would like to hear from you if you have:

• Strong verbal and written communication skills.
• Experience building effective relationships with stakeholders at all levels.
• Excellent problem-solving and troubleshooting abilities.
• A proactive, self-motivated approach with a strong focus on delivery.
• Experience managing competing priorities in a fast-paced environment.
• The ability to investigate, resolve and communicate technical issues effectively.
• Strong organisational skills and the ability to work well under pressure.
• A commitment to high standards of security, compliance and best practice.
• The flexibility to respond quickly and effectively to changing demands and opportunities.

For a full job description and person specification, please download the Job Pack.

WHAT WE CAN OFFER YOU

Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

You will also have access to a variety of benefits, support programmes and initiatives including:

• Excellent opportunities for continuous professional development and career progression
• Annual loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
• Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
• Employee Assistance Programme for free and confidential advice
• Cycle to work salary sacrifice scheme
• Wide range of shopping, leisure, and travel discounts
• 20% off at Tapi Carpets, exclusive to Harris employees
• Interest-free ICT and season ticket loans

For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.

IMPORTANT INFORMATION

Safeguarding Notice

The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.

Equal Opportunities

The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.