Infrastructure Technician

Company Description M247 Global is a worldwide infrastructure and connectivity provider focused on simplifying complex digital environments for modern businesses. The company delivers enterprise-grade services including hybrid cloud, managed hosting, secure networking, and resilient data storage to support performance, protection, and growth. Its global platform spans 36 data centers in 32 major cities across 5 continents, connected by a Tier 1-level network serving 110+ markets and a 1Tbps backbone. With extensive IXP peering and direct access to major cloud providers, M247 Global offers high-speed, low-latency connectivity close to users and applications. Teams of engineers and advisors collaborate with customers to design right-fit solutions for AI workloads, global security, and hybrid cloud deployments, backed by 24/7 support and robust SLAs.

Role Description: The Infrastructure Technician is a full-time role based in Brasov, Romania,

Role Summary:

Ensure the day-to-day operation of the physical data center infrastructure by performing assigned tasks in accordance with approved procedures and under the guidance of the Senior Data Center Technician or Data Center Manager.

Required Skills & Competencies:

• Strong attention to detail and adherence to established procedures.

• Ability to work effectively as part of a team.

• Curiosity and a willingness to learn new skills and technologies.

• Good communication and organizational skills.

• Fluent written and spoken English is mandatory.

Experience:

• IT experience and strong technical skills.

• Graduate of a technical high school or a technical university degree is considered an advantage.

Responsibilities:

Rack & Stack Operations

• Install and remove IT equipment (servers, switches, etc.).

• Install PDUs (Power Distribution Units).

• Organize and arrange equipment within racks.

Cabling and Verification

• Perform UTP and fiber optic patching.

• Label cables and ensure proper cable management.

• Verify cabling and connectivity.

Remote Hands Support

Perform the following tasks upon customer request:

• Reboot servers.

• Replace HDDs/SSDs.

• Replace RAM modules.

• Replace redundant power supplies.

• Check equipment status LEDs.

• Connect a monitor and keyboard.

Monitoring

• Regularly monitor and immediately report any anomalies related to:

• Temperature and humidity (environmental sensors).

• Rack alarms, UPS, PDU, cooling equipment, and generator alarms.

Documentation

• Maintain and update the equipment inventory and rack positions.

• Label equipment and cabling.

• Complete intervention/service reports.

• Monitor and respond to requests in the ticketing system.

Minimum Hardware Knowledge

• Understanding of the purpose and basic operation of:

• Racks, servers, switches, and routers.

• ATS (Automatic Transfer Switch), UPS (Uninterruptible Power Supply), and PDUs (Power Distribution Units).

Basic Networking Knowledge

• Understanding of:

• IP addressing, subnets, and basic VLAN concepts.

• Patch panels, fiber optic cabling, and twisted-pair copper cabling.

Operating Systems

• Familiarity with Windows and Linux operating systems (basic administration tasks).

Electrical Knowledge

• Basic understanding of electrical concepts, including:

• Voltage, current, and grounding.

• Safe use of a multimeter.

Tools

• Ability to use:

• Multimeter.

• UTP cable tester.

• OTDR (Optical Time Domain Reflectometer).

• VFL (Visual Fault Locator).

• Standard hand tools and power tools.

Key Performance Indicators (KPIs)

• Error-free execution of interventions.

• Response time.

• Cabling quality.

• Accuracy of documentation.

• Compliance with Service Level Agreements (SLAs).