Infrastructure Technician

Infrastructure Technician

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

Job Summary:

Install, test, modify, and terminate network cabling within the U-Haul corporate headquarters and data center environment. Perform server installations, drives, switches, routers, ladder racks, cages, and cabinets. Work with physical networking equipment, determine work priorities, manage order commitments, perform custom installations and troubleshooting, and conduct advanced testing.

Responsibilities:

• Installation, termination, testing, and labeling of all cross-connects within the data center.
• Moving and installation of cabinets and relay racks.
• Troubleshooting circuits using circuit testing equipment.
• Performing remote hands services with internal IT teams.
• Hardware installation including, but not limited to, shelves, power strips, rails, cable management, and networking equipment.
• Reporting current status via the ticketing system (Cherwell), shift reports, and email.
• Maintaining accurate records and documenting all problems.
• Exhibiting quality workmanship on all work and maintaining data center cleanliness.
• Escalating service requests that require additional information.
• Performing other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of cable limitations, including distance limitations.
• Ability to read installation drawings, including Visio drawings, spreadsheets, and CAD layouts.
• Data center experience installing and moving equipment, replacing defective components, and performing cabling work.
• Basic understanding of the booting process and command-line functions.
• Ability to troubleshoot switched, multiplexed, media-converted cross-connects, and intra-building cross-connects.
• Familiarity with system command languages.
• Knowledge of data center operations, including generators, UPS systems, PDUs, chillers, air handlers, and fire alarm systems.
• Basic understanding of AC/DC power principles.
• Experience installing and repairing commercial alarm, card access, and/or CCTV systems. Preferred certifications include Fluke CCTT Copper, Fluke CCTT Fiber, Digital Lightwave Testing, BICSI Level II Copper, BICSI Level II Fiber, CompTIA A+, and CompTIA Network+.

Minimum Requirements:

• 1-3 years of related work experience with server builds in a production data center environment.
• 2-5 years of structured cabling experience.
• High school diploma or GED required.
• Ability to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting, and manual dexterity, with or without reasonable accommodation.
• Ability to lift up to 50 lbs.
• Ability to work days, nights, weekends, and holidays as needed.
• General knowledge of safe working practices, including tool safety, eye protection, and ladder safety.
• Proficiency with basic PC operations required; proficiency with Microsoft Office applications preferred.
• Strong organizational, time management, and prioritization skills.
• Strong written and verbal communication skills.

U-Haul Offers:

• Medical insurance

• Prescription drug plans

• Dental & Vision plan with hearing care discounts

• Onsite medical clinic for team members and eligible family members

• New indoor fitness gym (Midtown Phoenix campus)

• Get Fit Gym Reimbursement Program

• Registered Dietitian Program

• WeightWatchers®

• CVS Virtual Care

• U-Haul Kids Program

• 24-Hour Nurse Line

• Wellness Program (Healthier You initiatives & challenges)

• Mindset App Reimbursement

• Pet Insurance & Wellness plans

• Career stability

• Opportunities for advancement

• Valuable on-the-job training

• Tuition Reimbursement Program

• Free online courses for personal and professional development at U-Haul University®

• 401(k) Savings Plan

• Employee Stock Ownership Plan (ESOP)

• Company-paid life insurance

• Voluntary life insurance options

• Short-Term and Long-Term Disability

• Critical Illness, Accident & Hospital Indemnity plans

• Business & business travel insurance

• MetLaw Legal Program

• MetLife Auto & Home Insurance

• LifeLock Identity Theft Protection

• Dave Ramsey’s SmartDollar® Financial Wellness Program

• U-Haul Federal Credit Union

• Paid holidays, vacation, and sick time

• You Matter Employee Assistance Program (EAP)

• Discounts on cell phone plans, hotels, computers, vehicles & more

• Community involvement & volunteer opportunities

• U-Haul Mothers Program (Paid maternity leave)

#LI-DJ1

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

About Us

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis.

U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.

U-Haul Holding Company and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable law, no U-Haul Holding Company or its family of companies will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.