Inhouse I.T. Support (Programming)

Job Responsibilities

• Provide hands-on user support, including installation, configuration and troubleshooting of PC hardware and software.

• Manage network infrastructure, ensuring smooth connectivity and security across locations.

• Support business applications, overseeing email and internal systems to maximize efficiency.

• Work closely with cross-functional teams to design and implement scalable solutions that meet business needs with project management skill.

• Develop and maintain scripts or small automation tools (e.g. Python) to improve workflows and system efficiency.

• Leverage AI technologies in IT operations, including but not limited to building intelligent automation solutions that enhance business processes.

• Explore opportunities to apply machine learning models and AI-driven analytics to improve system monitoring, predictive maintenance, and user experience.

• Perform ad hoc duties and general administrative tasks as assigned.

Essential Qualities

• Bachelor Degree or above in Information Technology, Computer Science or related discipline.
• Minimum 3 years of experience in system engineering or administration focusing on servers (e.g. Active Directory, VMware, Hyper-V), cloud-based applications (e.g. Google Workspace, Microsoft 365, CRM systems), virtualization and operating systems (e.g. Windows, macOS).
• Programming knowledge (Python preferred) and experience with API integration.
• Familiarity with AI tools or agents and their application in business workflows is a plus.
• Experience in server hardware configuration, knowledge of voice or SIP solutions is a plus.
• General knowledge in networking concepts and protocols.
• High integrity, pro-active, independent and willing to learn.
• Good communication and interpersonal skill with a positive can-do attitude.
• Good command of spoken and written English and Chinese.
• Immediately available is highly preferred.

What We Offer

• 5-day work week in a vibrant and multicultural work environment
• Unique opportunity to work under an expanding brand with three decades of legacy
• Comprehensive training and professional development program
• Career advancement opportunities in a market leading organisation
• Medical benefits (in-patient and dental) and monthly wellness sponsorship for leisure activities
• Competitive remuneration package

Interested candidates should visit our recruitment page for more details.

Note: Shortlisted applicants will be invited to interview by HR staff and interview details will be confirmed by NTK official email.