Initial Liability Specialist

About Veterans First Consulting

Veterans First Consulting is dedicated to helping Australian military veterans secure fair and accurate compensation from the Department of Veterans’ Affairs. We manage the claims process end-to-end, removing stress and complexity so our clients can focus on their health and wellbeing.

Our approach is built on service, communication, and transparency – we do it once, and we do it right.

If you want to be part of a collaborative and supportive team that delivers meaningful outcomes and genuinely changes lives, then please read on!

The Role:

As an Initial Liability Specialist, you will be the primary point of contact and fiercest advocate for our veterans during the initial liability phase of their claims. You will navigate the DVA process on their behalf, ensuring claims are accurate, evidence-based, and fairly determined.

Key Responsibilities:

• Client Advocacy: Provide clear, accurate guidance to veterans about the initial liability process and their rights, using a trauma-informed and empathetic approach.
• Claim & Evidence Management: Gather and review medical evidence, identify evidence gaps, and coordinate further reports or assessments from allied health professionals.
• Legislative Application: Apply relevant legislation (including MRCA and DRCA) and Statements of Principles to ensure fair and accurate claim determinations.
• DVA Engagement: Act as the primary liaison between the veteran and the DVA, engaging with delegates to clarify requirements and escalating procedural issues or delays when necessary.
• Case Management: Efficiently manage a caseload, maintaining highly detailed, accurate, and compliant case notes while ensuring strict confidentiality.

About You (Qualifications & Skills):

• Required Experience: Prior experience working within the Department of Veterans' Affairs (DVA), specifically in the Initial Liability sector.
• Highly Desirable Experience: Prior experience working as a MRCA or DRCA Initial Liability Advocate or Delegate.
• Knowledge: A strong, working understanding of the DVA initial liability framework.
• Qualifications: Possession of, working towards, or the ability to obtain an ATDP Level 2 qualification.
• Skills: High attention to detail, exceptional time management, and strong written/verbal advocacy skills.
• Clearances: Possession of, or ability to obtain, a clear National Police Check and relevant state clearances (e.g., Working with Vulnerable People/Children check, if required).

The Benefits:

• 100% Work from Home: Work remotely from anywhere in Australia.
• Competitive Salary: Remuneration that reflects your expertise.
• Extremely Fulfilling Work: Make a significant, tangible impact on the lives of veterans every single day.
• No Hard Selling: All leads are warm, either seeking help directly or referred by friends.

How to Apply?

If this opportunity resonates with you, we would love to hear from you. Please submit your resume along with a cover letter outlining why you are interested in working with Veterans First Consulting and how your experience aligns with this role.

Please apply via this advertisement by 18 September.

Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us, we sincerely thank you for your interest and wish you every success in your job search.