Hotel Galena

Job Overview
<ul>
<li>3 days per week (Flexible)</li>
<li>10-hour shifts (7:30 AM – 5:30 PM)</li>
<li>Opportunity to pick up additional days as needed</li>
</ul>
The Innkeeper will manage the day-to-day operations of our cozy and historic 10-room bed and breakfast in Galena, ensuring a warm, inviting, and memorable experience for every guest. The ideal candidate has a genuine passion for hospitality, an extensive knowledge of the Galena area, and a dedication to providing exceptional customer service. This role requires a hands-on approach and does not necessitate advanced computer skills.
Key Responsibilities:
1. Guest Check-In &amp; Check-Out
<ul>
<li>Welcome guests upon arrival, providing a friendly and efficient check-in process.</li>
<li>Offer information on the hotel’s amenities and assist with any specific guest needs.</li>
<li>Ensure a smooth and courteous check-out process, answering any final questions or concerns guests may have.</li>
</ul>
2.Breakfast Service
<ul>
<li>Prepare and serve a simple breakfast each morning by 8am.</li>
<li>Set up and clean the breakfast area, ensuring a pleasant and organized environment.</li>
<li>Provide recommendations to guests for local dining options and activities.</li>
</ul>
3. Room Inspections and Housekeeping Support
<ul>
<li>Conduct thorough inspections of all guest rooms prior to check-in, ensuring cleanliness and proper setup.</li>
<li>Assist with laundry and light housekeeping tasks as needed.</li>
<li>Ensure that each guest room is ready and welcoming, with all amenities stocked and arranged to standard.</li>
</ul>
<ol start="4">
<li>Local Expertise and Guest Assistance</li>
</ol>
<ul>
<li>Provide information on the Galena area, including recommendations for dining, sightseeing, shopping, and local events.</li>
<li>Assist guests in planning their activities, making suggestions based on their interests.</li>
</ul>
5. Property Maintenance and Presentation
<ul>
<li>Ensure all common areas are clean, well-maintained, and welcoming.</li>
<li>Handle minor maintenance requests and notify management of any issues that require additional attention.</li>
<li>Ensure that outdoor areas, if applicable, are tidy and attractive.</li>
</ul>
6. Customer Service and Problem Resolution
<ul>
<li>Address any guest complaints or concerns promptly and professionally.</li>
<li>Maintain a warm and approachable presence, making guests feel at home.</li>
<li>Strong background in hospitality management with experience in hotel or resort settings.</li>
<li>Excellent customer service skills with a focus on guest satisfaction.</li>
<li>Strong organizational skills with attention to detail in managing multiple tasks simultaneously.</li>
</ul>
Qualifications:
<ul>
<li>Customer Service Experience: Prior experience in hospitality or customer service. Ability to build rapport with guests and staff alike through effective communication.</li>
<li>Local Knowledge: A strong familiarity with Galena’s attractions, history, and community.</li>
<li>Interpersonal Skills: Friendly, approachable, and eager to assist guests.</li>
<li>Attention to Detail: A keen eye for cleanliness and presentation, ensuring rooms and common areas are in excellent condition.</li>
</ul>
Working Conditions:
This is an in-person, hands-on position requiring flexibility to work weekends and some holidays, as the B&amp;B operates year-round.
Why Join Us?
At Hotel Galena and Riverboat Suites, we believe in creating a welcoming, memorable experience for each guest and maintaining a relaxed and supportive environment for our team members. If you love the Galena area, take pride in great service, and enjoy being part of a historic, close-knit community, we invite you to apply!
Job Type: Part-time
Pay: $18.00 - $20.00 per hour
Benefits:
<ul>
<li>Employee discount</li>
<li>Flexible schedule</li>
<li>Paid training</li>
</ul>
Experience:
<ul>
<li>Hotel management: 1 year (Preferred)</li>
<li>Hospitality: 1 year (Preferred)</li>
</ul>
Ability to Commute:
<ul>
<li>Galena, IL 61036 (Preferred)</li>
</ul>
Ability to Relocate:
<ul>
<li>Galena, IL 61036: Relocate before starting work (Preferred)</li>
</ul>
Work Location: In person

Innkeeper

Innkeeper

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