Input Finance Account Associate

Description:

This position may be based out of Kansas City, Missouri or Bloomington, Illinois

HELP CUSTOMERS MOVE FORWARD. BRING RESPONSIVE SERVICE, ACCURATE COORDINATION, AND STRONG FOLLOW-THROUGH TO INPUT FINANCE.

The Cooperative Finance Association (CFA), the nation’s leading cooperatively owned provider of crop input finance products, is seeking an Input Finance Account Associate to support sales, account management, and the daily coordination of CFA’s Input Finance Program. This role is ideal for a detail-oriented customer service professional who enjoys building relationships, coordinating loan activity, communicating clearly, and helping dealers and growers navigate a seamless financing experience.

WHAT YOU’LL DO

• Support the Business Development team with sales coordination, customer onboarding, account management, and relationship retention.
• Assist dealers and growers throughout the customer journey by providing responsive service, clear communication, and timely follow-up.
• Learn the day-to-day credit oversight of input loans submitted by members, including application processing and coordination of approvals, denials, and marginal credit requests.
• Serve as a primary point of contact for ongoing account activity, questions, application issues, and problem resolution.
• Proactively communicate application and loan status to dealers, Certified Lenders, and member management teams.
• Prepare customer updates and reporting on active, pending, past-due, and subsidized loans, along with other Input Finance Program service matters.
• Train and support new and existing users, gather feedback, and help identify platform enhancements that improve the customer experience.
• Educate customers on digital tools and service options while supporting efficient, accurate, and professional processes.

WHAT YOU BRING

• Ability to interpret policies, programs, and regulations and apply them consistently.
• Strong customer focus with an emphasis on relationship development and retention.
• Excellent communication, collaboration, organization, and time-management skills.
• Ability to manage multiple priorities, work effectively under pressure, and meet deadlines.
• High ethical standards, integrity, professionalism, and attention to detail.

WHY CFA

For more than seven decades, CFA has focused exclusively on serving agricultural cooperatives. You’ll join a collaborative organization where strong relationships, responsive service, and practical financial solutions help our partners succeed. CFA offers competitive benefits, including a defined benefit retirement plan and an annual incentive bonus program.

Requirements:

LEVEL OF OPPORTUNITY

Entry Level: Associate’s degree preferred. 0–1 years of related experience in customer service, processing, data input.

Experienced: Associate’s degree. 2-4 years of related experience in customer service, processing, data input, input finance, ag credit.

Travel: Up to 10% day travel and up to 10% overnight travel.