Inside Account Manager

Application Instructions: Thank you for expressing interest in joining our team. We appreciate your enthusiasm and look forward to reviewing your application.

To ensure a smooth application process, please follow these instructions:

Application Submission:

Complete the online application form, providing accurate and detailed information.

Resume, Cover Letter and Additional Documents:

Attach your updated resume that highlights your relevant experience, skills, and achievements.
Include a cover letter expressing your interest in the position and explaining how your qualifications align with the role.
If applicable, upload any additional documents requested in the job posting, such as a portfolio, certifications, or references.

Contact Information:

Double-check that your contact information is accurate to ensure we can reach you promptly.

We appreciate your interest in working with Thermal Concepts, LLC. If you have any questions or encounter issues during the application process, please contact our HR department at [email protected] or 954-472-4465.

Position Description: About Us

Hunter Mechanical, a Thermal Concepts company , is a leader in commercial HVAC, refrigeration, plumbing, electrical, and construction services. As part of the Thermal Concepts family, we combine the strength and resources of a growing organization with the culture and agility of a local team.

What You’ll Do

Serve as the primary point of contact for assigned customer accounts
Build and maintain strong relationships with existing commercial HVAC customers
Manage recommendation sheets and minor repair proposals
Obtain pricing and availability to prepare repair proposals and quotes
Follow up on quotes, leads, and proposals to help close sales
Identify opportunities to grow existing accounts and re-engage inactive customers
Work closely with outside sales representatives to identify customer needs and opportunities
Respond to incoming calls, emails, and web inquiries in a timely and professional manner
Coordinate with Dispatch to ensure work is scheduled and fulfilled properly
Serve as an escalation point for customer and operational issues
Provide customers with updates regarding their projects and service needs
Maintain accurate customer and communication records in the CRM
Generate sales reports, forecasts, and account updates
Process customer orders and coordinate with operations and logistics
Assist the Accounts Receivable team with collections when needed

• Work closely with technicians, coordinators, management, and other internal teams

Position Requirements: What We’re Looking For

Experience in sales, account management, customer service, or a related field
Excellent verbal and written communication skills
Strong customer service and relationship-building skills
Ability to identify customer needs and sales opportunities
Strong organizational and problem-solving skills
Comfortable managing multiple accounts and priorities
CRM experience preferred
HVAC industry experience is a plus
Bachelor’s degree in Business, Marketing, Sales, or a related field preferred

What you'll get

Competitive pay based on experience and certifications
Excellent Medical, Dental, and Vision insurance
Paid vacation and paid Federal holidays
401(k) with company match
Strong career growth opportunities within the Thermal Concepts family of companies

• And more

Equal Opportunity Employer: Thermal Concepts, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.