Inside Account Manager

PURPOSE

This account management position focuses on maintaining existing accounts in the small-to-medium sized business sector working with all levels inside the company to ensure that customers loyalty is to Worldwide Express. Our Account Managers offer a best in class, executive level management solutions to customers that are previously underserviced from their current provider.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Identify and qualify C & D customers through proactive calls (script included)
• Retain and grow C & D customers through Account Reviews (script included)
• Penetrating all levels of an account
• Optimizing customer growth through additional business
• Solution solving to maintaining customer loyalty, margin management
• Maintaining customers daily volume etc.
• Transferring check paying customers to ACH (script included)
• Transferring paper invoice to e-Bill (script included)
• Perform necessary follow-up via phone and/or email to ensure opportunities have been successfully identified
• Engage with multiple contacts inside account and collect contact information (First/Last name, position, champion/adversarial, other notes)

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

• Lead multiple concurrent projects and program initiatives from proposal through implementation and client acceptance.
• Comfortable in a fast paced, results oriented environment
• Exceptional written, verbal and non-verbal communication skills
• Strong customer-facing, presentation and negotiation skills
• Desire to succeed in the Business World
• Outstanding collaboration and communication skills at multiple levels

QUALIFICATIONS:

• At least six months of practical experience
• Bachelor’s degree, ideally in communications, business, marketing and / or management

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Job is typically performed in a general office environment.