Inside Customer Service Representative

Inside Customer Service Representative

Fuller Metric Parts Ltd. — Mississauga, ON

Location: 6490 Kestrel Road, Mississauga, ON L5T 1Z7

Job Type: Full-Time, In-Office (Monday–Friday, 8:00 am – 4:30 pm)

Salary: Starting at $45,000 annually (negotiable based on experience)

Benefits: Comprehensive benefits package after 3 months, plus yearly bonus

About Us

Fuller Metric Parts Ltd. has been a trusted leader in the importation and distribution of Metric and Imperial fasteners since 1976. With locations in Surrey, BC, and Mississauga, ON, we proudly serve a wide range of industrial customers with high-quality parts and outstanding service. We’re a tight-knit group, and we’re looking for someone who wants to grow with us for the long term.

Position Summary

We are seeking a motivated Inside Customer Service Representative to join our Mississauga office. In this fast-paced, customer-focused role, you’ll be the day-to-day point of contact for our customers — entering orders, preparing quotations, and working alongside our internal teams to keep customers happy and coming back.

Key Responsibilities

• Enter customer orders into our computer system accurately and promptly
• Provide outstanding service and support via phone and email
• Prepare quotations and perform timely follow-ups to ensure customer satisfaction
• Help develop new business and strengthen existing customer relationships
• Work collaboratively within a high-energy, team-focused environment

Requirements

• Sales or phone experience required
• Proficient English communication skills; basic French would be an asset
• Strong attention to detail and accuracy in everyday tasks
• Good computer and typing skills — you must be comfortable working in our computer systems, including Microsoft Outlook, Excel, and Word
• Self-motivated, dependable, and consistently punctual
• Works well both as part of a team and independently
• Full-time, long-term-minded applicant
• Full job references required
• Must be bondable (no criminal record) — we are involved in international export and certain security rules apply
• Must provide proof of your Social Insurance Number before hire

Training

• Full product knowledge training, including fastener-specific coursework
• Hands-on time in our warehouse to get familiar with Fuller products and procedures
• Please note: mastery of fastener terminology and Fuller-specific categories is essential, and the long learning curve means we’re looking for long-term-minded people

Why Join Us

• Be part of a long-standing company with a reputation for excellence
• Work with a supportive, driven team
• Build a meaningful, long-term career with room to grow

Apply Today

If you meet our requirements and are looking to be part of a great group of people, we’d love to hear from you. Please send your resume in confidence to [email protected].

We appreciate all interest, but due to application volume we are only able to contact those whose applications advance our selection process.

Benefits:

• Dental care
• On-site parking
• Vision care

Work Location: In person

Pay: From $45,000.00 per year

Benefits:

• Dental care
• Vision care

Work Location: In person