Inside Sales Account Manager

Join the GEM Team!

Gemlux is a leading producer of highly engineered carbon fiber, stainless steel marine hardware, and composite solutions for the boating industry. With over 65 years in business, we’re proud to be one of the most trusted names in marine hardware worldwide.

As we continue into 2026, we’re looking for an Inside Sales Account Manager to join our Jacksonville-based Inside Sales team. This is an entry-level, on-site role reporting directly to the Inside Sales Manager and is a replacement for an existing position on a well-established team.

This role is a mix of account management, customer service, and sales support. If you’re detail-oriented, enjoy working with people, and like being part of a collaborative, fast-moving team, this could be a great fit.

What You’ll Do

• Build and maintain strong relationships with existing OEM (builder) and retail customers
• Support and grow existing accounts while helping introduce new product opportunities
• Serve as a primary point of contact for inbound calls, emails, and live chats related to:
• Product inquiries
• Purchase orders
• Retail sales and general customer support
• Hardware solutions
• Accurately process purchase orders, forecasts, and account data in internal systems
• Proactively engage customers to gather feedback and better understand their needs
• Troubleshoot and resolve product or service issues by:
• Identifying the problem
• Determining root cause
• Offering the best solution
• Following up to ensure satisfaction
• Work closely with the outside sales team to support their efforts while they’re on the road
• Assist with inventory management, allocation, and order prioritization
• Coordinate daily with the shipping department to ensure timely fulfillment
• Monitor daily sales activity and support the team in meeting company goals
• Represent Gemlux with professionalism while delivering a friendly, positive customer experience

What We’re Looking For

• Friendly, reliable, proactive, and customer-focused
• Highly organized with strong attention to detail
• Comfortable handling a high volume of calls, emails, and chats
• Excellent written and verbal communication skills
• Proficient with computers; experience with Microsoft Excel and data entry required
• A true team player who’s willing to jump in and help when needed
• Ability to learn and retain technical product knowledge and explain it clearly to customers
• College degree preferred but not required
• Fishing and boating knowledge is a big plus, but not required
• If you don’t have it yet, you’ll need to be willing to learn — understanding our products and industry is key to doing the job well

Our Team & Culture

· This is a professional environment, but in this department, we believe work doesn’t have to be stiff. We value teamwork, accountability, and getting the job done — and we also like to enjoy working together.

Benefits

• Competitive compensation package
• Medical, Dental, Life, AD&D, Short- & Long-Term Disability Insurance
• Paid time off
• 401(k) with matching Gemlux contributions
• Health Savings Account (HSA)

How to Apply

Interested candidates should email the following to [email protected]:

• Your resume
• A completed application: Please download the application and fill in all required fields.
• https://drive.google.com/file/d/1wYXv9Fekf-xymBVx9ECMMI3L2UNAxqbI/view?usp=sharing
• A short note about yourself — tell us who you are, why you’re interested in Gemlux, and why you think you’d be a good fit for this role.
• (No need to be formal — we’re more interested in getting a sense of you and what excites you about the position.)

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Retirement plan

Work Location: In person