Inside Sales Advisor - Atlanta

Riv Level: 4

Address: 667 Auburn Ave NE, Atlanta, GA

Hours: 10:00 AM – 6:30 PM EST

Schedule: Full time position, 40 hours a week spanning Monday through Sunday, days and times of schedule may adjust based on business needs. We're seeking individuals with availability to be scheduled on weekends and some holidays.

As an Inside Sales Advisor, you are an integral member of our Inside Sales organization, building relationships with prospective customers and growing the Rivian community and brand. You will own the customer relationship, from qualifying leads ensuring each touchpoint of the purchase experience is highly personalized. You are passionate not only for our brand and our mission but also hungry to drive a competitive sales culture. You’re able to educate and inspire customers throughout their journey through various tools and forms of communication, i.e. phone, text, email, etc. You’re a self-driven and results-oriented individual who is passionate about providing memorable customer experiences that drive brand loyalty, customer satisfaction, and sales conversion.

• Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS

• Lead and support outbound call campaigns.

• Provide outbound follow-up to qualifying leads and progress through the sales funnel.

• Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture

• Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction

• Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian

• Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service

• Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals

• Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement

• Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase

• Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust

• Support and motivate fellow team members by providing clear direction and feedback

• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams while ensuring customer satisfaction.

• Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity

• Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance

• Take on additional projects, duties and assignments as required and/or by request from sales leadership

• 6+ years of sales, retail, customer service or hospitality experience at a top tier, premium brand (direct to consumer, auto and or EV a plus)

• Experience in a call center environment preferred but not required

• Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment

• Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes

• Experience using CRM systems (Salesforce preferred)

• Strong communication and collaboration skills (written and verbal)

• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays

• Working knowledge of Microsoft Programs (Word, Excel, PowerPoint, Teams) with the ability to learn new tools quickly

• Comfortable operating large, high performance vehicles and conducting demo drives with customers

• Ability to work effectively both in a team and independently

• Maintain a positive, upbeat and can-do attitude at all time

• Ability to obtain and maintain local sales licenses if applicable in your state/province

• Flexibility to travel as needed for events to active sales activities.