Inside Sales Advisor

Overview
About Us

McDowells Specialty Repair is a locally owned, family-run business specializing in cosmetic restoration for vehicles, furniture, RVs, marine upholstery, and more. For over 30 years, we’ve built a reputation for craftsmanship, transparency, and integrity. Our work culture is rooted in trust, respect, and empowerment, and we’re looking for team members who share those values.

The Role

We’re seeking a Sales Advisor who is relationship-driven, detail-oriented, and thrives in a fast-paced, hands-on environment. This is a high-accountability, high-reward role where your communication, organization, and consistency directly impact customer satisfaction and your earning potential.

You’ll receive comprehensive training and be expected to master the following five areas:

Customer Interaction & Estimating

 Greet walk-in clients with professionalism and enthusiasm.

 Inspect items and prepare accurate estimates for cosmetic repairs (vehicles, furniture, RVs, and more).

 Clearly explain repair options, timelines, and pricing to help customers make informed decisions.

Work Order Management

 Create, track, and manage detailed repair orders from start to finish.

 Keep all job details organized, ensuring smooth communication between customers and technicians.

 Support scheduling and prioritize tasks to maintain workflow efficiency.

Client Communication

 Respond promptly to all customer inquiries by phone, text, or email — all new inquiries should be addressed within 24 hours.

 Provide status updates, coordinate delivery or pickup, and ensure an exceptional customer experience throughout.

Quality Control

 Personally inspect all completed jobs before delivery to ensure McDowells’ quality standards are met.

 Communicate with technicians to address any touch-ups or adjustments before final sign-off.

Team Collaboration

 Work closely with technicians to ensure repair workflow and execution are smooth and efficient.

 Contribute to a positive, respectful team culture centered on quality, craftsmanship, and accountability.

Sales Accountability

Success in this role is measured not only by customer satisfaction and operational excellence but also by consistent achievement of sales targets. You’ll be responsible for managing your pipeline, tracking performance, and contributing to McDowells’ overall growth through ethical, customer-focused selling. Meeting and exceeding sales goals is an essential part of your performance and compensation.

Our Core Values

Integrity: Do what's right for the customer and the team.

Willingness: Be coachable, curious, and committed to growth.

Structure: Follow the process; manage exceptions with clarity.

Relationships: Show appreciation, humility, and respect.

Vision: Think big while delivering practical, high-quality results.

Are You a Fit?

You might be a great match if you:

Have strong communication skills and enjoy building long-term relationships.

Are detail-oriented and process-driven

Have at least 5 years of relevant service-based sales experience.

Thrive in a team environment where accountability and follow-through matter.

Understand that McDowells is a cosmetic repair business, not a mechanic shop.

Take initiative, stay organized, and care deeply about quality work.

If this sounds like you, you'll find a rewarding career here-where hustle, heart, and integrity define success.

Job Type: Full-time

Pay: $47,522.42 - $70,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Paid training
• Tuition reimbursement

Work Location: In person