Inside Sales Agent

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client is an established B2B eCommerce company and the largest seller of renewed graphing calculators in the United States. For over 20 years, they have specialized in refurbishing TI graphing calculators to like-new condition while serving families, schools, and school districts nationwide. Known for exceptional quality, service, and operational excellence, they are seeking an Inside Sales Agent to deliver a seamless customer experience while building long-term customer relationships.

Role Overview

The Inside Sales Agent will be responsible for managing the entire customer journey from initial inbound inquiry through repeat business. The Inside Sales Agent will respond quickly to warm inbound leads, provide accurate quotes, manage customer relationships within HubSpot, nurture opportunities through the sales process, and proactively follow up with previous customers. This role is ideal for someone who enjoys building relationships, delivering exceptional customer service, and taking ownership of customer accounts in a structured, process-driven environment.

Location

Fully Remote | 6:00 AM – 2:00 PM PST

Key Responsibilities

Inbound Sales & Customer Relationship Management

• Respond to all inbound leads within established response time goals.
• Understand customer needs and provide accurate product quotes.
• Build trusted relationships through a consultative, service-first approach.
• Guide customers through the entire sales process from inquiry to repeat business.

Account Management

• Manage customer accounts and opportunities within HubSpot.
• Maintain accurate customer records, activities, and deal stages.
• Ensure every opportunity progresses smoothly through the sales pipeline.
• Deliver a frictionless customer experience throughout the sales cycle.

Outbound Follow-Up

• Conduct warm follow-up with previous leads and existing customers.
• Re-engage lost opportunities and nurture repeat business.
• Build long-term customer relationships through proactive communication.
• Support future outbound initiatives to recycling centers for inventory sourcing.

Sales Operations

• Generate and send customer quotes.
• Maintain accurate CRM documentation and account updates.
• Follow established sales playbooks while contributing process improvement ideas.
• Collaborate closely with company leadership to continuously improve customer experience.

Qualifications

Experience

• 2+ years of experience in Inside Sales, Account Management, Customer Success, or Customer Service.
• Experience managing customer relationships from initial contact through ongoing account growth.
• Experience working with CRM platforms, preferably HubSpot.
• Experience serving B2B customers is preferred.
• Experience working with schools or educational organizations is preferred.

Skills

• Excellent verbal and written communication skills.
• Strong phone communication and relationship-building abilities.
• Strong proficiency with HubSpot .
• Outstanding customer service and consultative selling skills.
• Excellent organizational and time management skills.
• Ability to manage multiple customer accounts simultaneously.
• Strong attention to detail and follow-through.
• Self-starter with a high level of ownership and accountability.
• Ability to thrive in a structured, process-driven environment.

What Success Looks Like

• Inbound leads receive timely responses and exceptional customer service.
• Customer relationships are successfully managed from first contact through repeat business.
• HubSpot records remain accurate, organized, and up to date.
• Customers experience a smooth and frictionless buying process.
• Repeat business and customer satisfaction continue to grow.
• The Inside Sales Agent becomes a trusted extension of the company's customer-first culture.

Opportunity

• This is an exciting opportunity to join an established, market-leading B2B eCommerce company with over 20 years of success. As an Inside Sales Agent , you'll work directly with company leadership while building long-term customer relationships in a warm-lead environment that emphasizes service over hard selling. If you're passionate about customer care, organization, and creating exceptional buying experiences, we'd love to hear from you.