Inside Sales and Customer Service Representative

Inside Sales and Customer Service Representative

Trison Tarps is a growing Canadian manufacturing and distribution company serving the transportation and trucking industry. We specialize in rolling tarp systems, trailer products, parts, and related accessories.

We are looking for a motivated, reliable, and customer focused Inside Sales & Customer Service Representative to join our team in Brantford.

This is a hands-on position that combines inside sales, retail counter service, order processing, customer service, invoicing, and payment processing.

The successful candidate will be comfortable speaking with customers in person and over the phone, understanding their needs, recommending products, taking orders, and ensuring each order is processed accurately from start to finish.

THE OPPORTUNITY

As an Inside Sales & Customer Service Representative, you will be one of the primary points of contact for Trison customers.

You will work directly with customers in our store, by email and by phone, helping them select products, providing pricing and product information, processing orders, preparing orders for pickup, invoicing customers, and processing payments.

The ideal candidate is organized, friendly, responsive, and comfortable taking ownership of customer requests from beginning to end.

KEY RESPONSIBILITIES

• Serve customers at the retail counter, by email and by telephone
• Respond to customer inquiries and provide knowledgeable product information
• Identify customer needs and recommend appropriate products and solutions
• Prepare quotations and provide pricing to customers
• Take and process customer orders accurately and efficiently
• Follow up on quotes, orders, and customer inquiries
• Develop strong relationships with existing customers
• Identify opportunities to sell additional products and accessories
• Provide a professional and positive customer experience
• Handle customer concerns and work toward effective solutions
• Coordinate with the warehouse and other departments to ensure orders are ready
• Maintain an organized and professional retail counter and showroom
• Monitor inventory levels and communicate low-stock items
• Create customer invoices and sales orders
• Process cash, debit, credit card, and other customer payments
• Ensure payments are accurately recorded
• Assist with daily cash and payment reconciliation
• Follow company procedures for credit, returns, and refunds
• Ensure all transactions are entered accurately into the company's systems
• Communicate order information with purchasing, warehouse, installation, and accounting teams
• Assist with customer account management
• Perform other administrative duties related to sales and customer service

WHAT WE ARE LOOKING FOR

• Previous experience in inside sales, retail sales, customer service, or a similar role
• Strong customer service and communication skills
• Strong organizational and administrative skills
• Good attention to detail
• Comfortable working with computers and ERP
• Ability to accurately process orders, invoices, and payments
• Ability to work independently while also being a strong team player
• Reliable attendance and punctuality
• Professional and positive attitude
• Strong work ethic
• Experience in trucking or transportation industry considered and asset

THE RIGHT PERSON

Customer-focused: you enjoy helping customers and take pride in providing a great experience.

Sales-minded: you are comfortable asking questions, understanding what the customer needs, and recommending the right product.

Organized: you can manage multiple customers, phone calls, orders, and administrative tasks without losing track of details.

Reliable: you show up on time, follow through on commitments, and can be counted on by both customers and your coworkers.

Accurate: you understand that getting the right product, quantity, price, invoice, and payment is critical.

A Team Player: you work effectively with sales, warehouse, installation, purchasing, and accounting teams to get the job done.

WHAT WE OFFER

• Full-time, permanent employment
• Wage: $23 to $27 based on experience
• Benefits
• Opportunities for growth and increased responsibility

Pay: $23.00-$27.00 per hour

Expected hours: 40.0 per week

Benefits:

• Extended health care
• On-site parking
• Paid time off

Work Location: In person