Inside Sales and Customer Service Representative

Overview

We are a commercial equipment provider, who deals with restaurants, schools, churching, bars and more.

Join our dynamic team as an Inside Sales and Customer Service Representative, where you'll be at the forefront of building strong client relationships and driving sales growth. This energetic role offers an exciting opportunity to combine your sales expertise with exceptional customer service skills, ensuring client satisfaction and fostering long-term partnerships. You will play a vital part in managing customer accounts, leveraging CRM systems, and collaborating across teams to deliver tailored solutions that meet client needs.

Duties

• Engage proactively with prospective and existing clients via phone, email, and online platforms to promote products and services.
• Manage and nurture customer relationships through effective communication, ensuring high levels of satisfaction and loyalty.
• Process orders efficiently using order management tools while ensuring accuracy and timely delivery.
• Collaborate cross-functionally with sales, marketing, and product teams to align client needs with company offerings.
• Address customer inquiries and resolve issues promptly by applying strong problem-solving skills and customer service best practices.
• Maintain detailed records of client interactions, account activities, and follow-up actions to support ongoing relationship management.
• Help maintain product inventory and keep the shelfs looking customer ready.

Experience

• Proven experience in inside sales or customer service roles with technology-driven environments.
• Strong understanding of project management principles to coordinate multiple client accounts effectively.
• Excellent communication skills with the ability to convey complex information clearly and persuasively.
• Demonstrated ability to analyze data for insights that inform sales strategies and improve customer engagement.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation purposes.
• Experience working collaboratively across departments to achieve shared goals in a fast-paced setting.

Kitchen experience and knowledge is no required but helps understanding the customers needs.

This role is ideal for motivated professionals eager to make a tangible impact through relationship management, data-driven decision making, and delivering outstanding client experiences. If you thrive in a lively environment where your sales acumen and customer service talents can shine, we want to hear from you!

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person