Inside Sales & Hardware Associate

The Sales Center & Hardware Associate is responsible for delivering exceptional customer service to walk-in and phone customers, supporting hardware and building material sales, and overseeing order fulfillment, inventory control, and showroom operations. This role assists customers with product selection, estimating, and purchasing, while ensuring accurate order processing and efficient coordination with internal teams and vendors.

ESSENTIAL FUNCTIONS

1. Customer Service (External & Internal)

• Represent SBL in a positive and professional manner
• Greet walk-in customers and respond to incoming calls in a timely manner
• Assist customers and sales staff with selection and purchase of hardware and building materials
• Provide product recommendations based on customer needs and project requirements
• Support showroom floor and counter sales activities

2. Estimating & Order Management

• Read and interpret blueprints to determine material requirements
• Prepare material takeoffs and accurate estimates
• Enter orders and estimates into company systems
• Assemble hardware and material orders for delivery
• Process customer payments, returns, credits, requisitions, and transfers
• Source and special-order products as needed

3. Communication & Coordination

• Follow up with customers regarding order status and deliveries
• Communicate with vendors regarding pricing, availability, and product specifications
• Coordinate with Dispatch to ensure timely and accurate deliveries

4. Inventory Control & Merchandising

• Monitor stock levels and order materials as needed
• Receive hardware and special-order items
• Assist with inventory counts
• Merchandise materials, displays, and literature throughout the showroom
• Maintain a clean, organized, and well-stocked showroom

5. Continuous Improvement

• Support continuous improvement initiatives and follow standard work
• Identify process improvement opportunities and recommend solutions
• Collaborate with team members to enhance efficiency and customer experience

6. Safety & Wellness

• Follow all safety policies and promote a safe work environment
• Report safety concerns, hazards, and incidents promptly
• Maintain an ergonomically safe workspace
• Comply with PPE requirements and housekeeping standards

7. Additional Responsibilities

• Provide cross-functional support as needed
• Assist with showroom upkeep and customer events
• Contribute to a positive team environment

Education & Experience

• High school diploma or equivalent required
• Associate degree in Construction Technology or related field preferred
• 2–5 years of experience in building materials, lumber, or hardware retail preferred
• Customer service or sales experience required

Knowledge, Skills & Abilities

• Strong customer service and relationship-building skills
• Knowledge of building materials, hardware, and construction methods
• Ability to read and interpret blueprints
• Strong problem-solving and analytical skills
• Proficiency in Microsoft Office and general computer systems
• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to work independently and as part of a team

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Work performed in office, warehouse, and showroom environments
• Prolonged standing, walking, and occasional sitting
• Frequent bending, stooping, reaching, squatting, and twisting
• Ability to lift 30 lbs. regularly and up to 75 lbs. occasionally