Inside Sales & Logistics

Inside Sales & Customer Support

• Respond to customer and dealer calls and emails regarding parts, pricing, availability, orders, and delivery status
• Identify the correct parts using parts manuals, diagrams, BOMs, and the ERP system
• Prepare quotes and enter sales orders accurately, including customer, pricing, quantity, shipping, and delivery information
• Follow up on open quotes, backorders, and customer requests to close sales and keep customers informed
• Assist customers with troubleshooting and selecting appropriate replacement parts
• Identify appropriate upsell and cross-sell opportunities and support outside sales representatives and the dealer network
• Maintain accurate customer records, notes, and order history

Order Pulling & Fulfillment

• Pull customer orders from inventory using the sales order or pick list
• Verify part numbers, descriptions, quantities, and condition before staging orders for shipment or pickup
• Stage, package, label, and organize orders for efficient and accurate handoff to the customer or carrier
• Immediately communicate shortages, damaged items, discrepancies, or production constraints that may delay fulfillment
• Maintain organized order-staging and parts-picking areas and follow established safety and material-handling procedures

Inbound & Outbound Freight Coordination

• Coordinate inbound and outbound freight deliveries, including pickups, delivery appointments, and dock schedules
• Obtain freight quotes and select approved carriers based on cost, service level, timing, and shipment requirements
• Prepare and verify bills of lading, shipping labels, packing lists, and other required freight documentation
• Provide carriers with accurate shipment dimensions, weights, addresses, contact information, and special handling instructions
• Track shipments, communicate status and delays, confirm delivery, and maintain shipment records
• Coordinate with customers, vendors, warehouse personnel, production, and carriers to ensure material and finished goods are ready when scheduled
• Assist with resolving freight damage, shortages, missed pickups, delivery issues, and claims documentation

Cross-Functional Coordination & Continuous Improvement

• Coordinate with sales, production, inventory, and accounting to resolve order, availability, billing, and shipping issues
• Prioritize urgent orders and freight needs while balancing customer commitments and operational capacity
• Maintain organized sales, shipping, and freight records in the appropriate system
• Recommend improvements that reduce order errors, freight costs, delays, and unnecessary handling

Required:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred
• Experience in customer service, inside sales, parts sales, order fulfillment, warehousing, logistics, or freight coordination preferred
• Strong organizational skills and the ability to manage multiple priorities and time-sensitive deliveries
• Proficiency with ERP systems, email, and Microsoft Office
• Mechanical aptitude or the ability to read parts diagrams, manuals, and bills of material
• Strong verbal and written communication skills
• Ability to safely perform order-pulling and staging duties, including standing, walking, bending, and moving parts within company guidelines, with equipment or assistance as needed

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Work Location: In person