Inside Sales & Office Coordinator

Grand Event Rental | Reno, NV

Grand Event Rental is looking for a reliable, organized, and customer-focused Inside Sales & Office Coordinator to join our Reno team.

This is a fast-paced, customer-facing position that plays an important role in keeping our Reno office and daily rental operations running smoothly. The ideal candidate is highly organized, detail-oriented, comfortable working on the phone and in person, and able to manage multiple orders and customer needs at once.

Responsibilities

Customer Service & Inside Sales

• Answer incoming office phone calls
• Serve as the main point of contact for customers regarding their rental orders
• Greet customers and assist them at the front counter
• Conduct showroom tours and help customers select rental products
• Answer questions regarding products, pricing, contracts, payments, deliveries, pickups, and returns
• Enter new orders and make changes to existing orders
• Prepare and provide quotes and assist with contract pricing
• Follow up with customers regarding quotes, orders, payments, and event details
• Handle customer payments and ensure orders are paid in full

Order & Administrative Management

• Enter and maintain accurate customer and order information
• Review upcoming orders to ensure all required information is complete
• Verify that every order has a current cell phone contact number and accurate delivery/pickup address
• Confirm and verify addresses and use mapping tools when needed for delivery logistics
• Review contracts and pricing for accuracy
• Process order changes and adjustments
• Serve as the primary office contact for questions regarding orders, payments, contracts, and pricing

Pickups, Returns & Deliveries

• Assist customers with rental pickups and returns at the office
• Complete invoicing for the following day’s deliveries
• Review and prepare delivery orders for the next business day
• Make sure delivery orders are complete, accurate, and ready for the operations team
• Complete daily morning administrative tasks

What We’re Looking For

• Excellent customer service and communication skills
• Friendly, professional, and confident personality
• Strong attention to detail
• Highly organized and able to manage multiple orders at the same time
• Comfortable answering multiple phone lines and company cell calls
• Strong computer and data-entry skills
• Comfortable working with pricing, invoices, contracts, and payments
• Ability to work independently and prioritize tasks
• Reliable and dependable
• Previous experience in inside sales, administrative work, customer service, event rentals, hospitality, or a similar environment is preferred

The Ideal Candidate

You are the person who can answer the phone, help the customer at the counter, enter an order, collect payment, check the contract, confirm the delivery address, and make sure the order is ready for the next step.

You enjoy working with people but are also comfortable with the administrative side of the business. You pay attention to the small details because you understand that accurate orders, payments, contact information, pricing, and delivery information are critical to a successful event.

Why Join Grand Event Rental?

Grand Event Rental is part of the exciting event and wedding industry. Our team helps customers create memorable weddings, corporate events, parties, and celebrations throughout the region.

If you’re organized, personable, dependable, and enjoy a position where every day is different, we’d love to hear from you.

Pay: From $20.00 per hour

Work Location: In person