Inside Sales & Technical Support Manager

Skills / Abilities / Attributes Needed

• Positive Team Player: Communicate effectively in a close-knit team while maintaining a consistently positive attitude. A positive mindset is paramount and non-negotiable in our company culture.
• Self-Manager: Work independently with minimal supervision while taking full ownership of responsibilities. Plan and manage daily, weekly, and monthly tasks with discipline, accountability, and a strong sense of urgency.
• Organized & Detail-Oriented: Manage complex accounts, responsibilities, and timelines without sacrificing accuracy. Keep Zoho CRM and internal documents consistently updated and organized.
• Exceptional Communicator: Communicate clearly and professionally with international colleagues, customers, service providers, and homeowners through daily verbal and written communication.
• Customer-First Mentality: Prioritize exceptional customer service with a proactive, thorough, responsive, and solutions-oriented approach to customer needs.
• Sales Mindset: Have a genuine desire to sell HIBLOW products, identify opportunities, and help grow the business. This position requires someone who is comfortable discussing products, recommending solutions, and actively looking for opportunities to increase sales while maintaining a customer-first approach.
• Technical Aptitude: Possess a basic understanding of electrical components, pneumatics, piping systems, and valves, or demonstrate a strong willingness and ability to learn HIBLOW technology and its applications.

Primary Responsibilities:

• Answering incoming phone calls and assisting customers with technical questions, product availability, pricing, and logistics.
• Consulting with customers to identify the best HIBLOW product or solution for their specific application.
• Identifying sales opportunities and helping customers select additional products or solutions that best meet their needs
• Responding to technical and customer service inquiries submitted through our website.
• Monitoring the incoming orders email inbox, communicating with customers, and creating accurate sales orders in QuickBooks. This includes verifying inventory, pricing, quantities, shipping information, and other order details.
• Supporting colleagues when they are out of the office or traveling by preparing quotes, responding to customer questions, and helping manage customer accounts.
• Helping administer and maintain our Zoho CRM system.

Additional Duties:

· Participate in business strategy meetings and contribute ideas and initiatives that support the company’s continued growth.

· Participating in one international online meeting per month during the evening, outside of normal business hours.

· Occasionally attending an industry tradeshow

• Occasionally picking, packing, and shipping products as needed. This may include operating a forklift and pallet jack and assisting with unloading 40-foot containers shipped from our production facility.

Your Experience May Include

• Experience using QuickBooks or other inventory control, ERP, or business management systems.
• Experience using Zoho or other CRM platforms.
• Knowledge of, or hands-on experience with water and/or wastewater treatment equipment, pond or fisheries aeration equipment, water pumps, industrial aeration systems, or similar products.
• Familiarity with logistics, shipping, and inventory management.

Requirements

• Bachelor’s degree in business, engineering, or another technical field.
• 3+ years of customer service, sales, account management, or related experience. Recent college graduates may be considered at a lower compensation level.
• Ability to consistently lift up to 50 pounds.
• Valid driver’s license.

About HIBLOW USA

HIBLOW USA distributes and assembles high-quality linear diaphragm air pumps and related products throughout North, Central, and South America. Our products are used in residential wastewater treatment systems, pond aeration, aquaculture, medical applications, and a wide range of industrial equipment. We are a small, customer-focused company that values quality, reliability, teamwork, accountability, and exceptional service.

Compensation, Schedule & Benefits

• Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. — no weekends.
• Salary: $75,000-$95,000 annually.
• Paid Vacation: 15 days during the first year, with one additional vacation day added annually for the next five years, up to a maximum of 20 days.
• Paid Sick Time: 5 days annually.
• Paid Holidays: 10 paid holidays — Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.
• Retirement: SEP-IRA retirement contribution paid annually by the company, up to 25% of salary or hourly compensation.
• Health Insurance: BCBS health insurance paid by the company, with a $50 pre-tax employee contribution per pay period ($100 per month).

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• If we asked a former colleague to describe you as a worker, what would they say?
• Why are you interested in this position at HIBLOW USA?
• Do you have knowledge of electrical components or pneumatics? If not, are you willing to learn?
• Why do you think you are a good fit for sales and customer service?

Education:

• Bachelor's (Required)

Experience:

• Sales or Customer Service: 3 years (Preferred)

Work Location: In person