Inside Sales - Applications - Municipal

At Beckwith & Kuffel, our purpose is “to be of maximum service,” and our highly skilled team has strived for this every day in the Pacific Northwest since 1979. B&K is the leading distributor and service center for industrial pumps, compressors, and blowers manufactured by the best-known names in American industry. The products we sell and the services we provide literally drive the industry and infrastructure supporting all of us, and we love what we do.

Our team members range from hands-on mechanical and field technicians to applications engineering and technical sales, as well as traditional back-office and business roles. Our customers span prominent industries including aerospace, forest products, marine, chemical, food processing, municipal water, military and government. The Inside Sales – Applications – Municipal role is focused on the municipal water and wastewater market.

Many of our employees have worked at B&K for more than 20 years, and many in a variety of roles throughout the business. Why? Because we continually invest in our people through training and development, providing ways to grow our employees professionally. And, we invest heavily in our facilities and tools, particularly our technology and business systems.

JOB DESCRIPTION SUMMARY

The Inside Sales – Applications - Municipal representative is the first point of contact for established customers seeking new systems or expansion for their existing systems. This sales role is pivotal for providing exceptional customer service by following established procedures and accurately quoting prices, terms of sales, delivery dates, etc.

ESSENTIAL FUNCTIONS, DUTIES & RESPONSIBLITIES:

· Impact Sales Interview

o Complete Sales Interview process using IMPACT technique to deliver prompt and accurate replies to each inquiry

o Use the Company Customer Relationship Management (CRM) System to full advantage

o Evaluate specifications, drawings and other requirements

· Maximum Customer Service

o Provide excellent customer service, sales & support internally and externally

o Work closely with Sales, Service Department & Vendors to facilitate the sales effort & meet customer requirements

o Prepare detailed technical proposals, quotations, and submittal packages aligned with project requirements and industry standards.

· Collaborate with Team

o Facilitate prompt remedy of customer technical problems, complaints, and failures

o Support outside sales teams with application data, equipment selections, pricing strategies, and project follow-up.

o Coordinate with manufacturers to confirm lead times, technical details, and custom configuration options.

· Accuracy

o Mastery of Sales Process (Opportunity -> Quote -> Order -> Submittals -> Install/Startup).

o Understand & implement policy to achieve both customer & company goals

o Prepare detailed technical proposals, quotations, and submittal packages aligned with project requirements and industry standards.

· Applications Engineering

o Aid in the design, selection, and development of equipment, systems, and redesign of existing systems

· Product Knowledge

o Knowledge of pump curves

o Knowledge of direct product lines

o Able to size “pump in a box” applications

· Project Navigation

o Understand all parties in a project and the process of managing a project

o Aid in negotiation of a project

PERFORMANCE REQUIREMENTS:

· Applications - Level 1:

o Pump in a box systems; basic compression systems.

o Proficiency with manufacturers such as Fairbanks Morse, Gorman Rupp, Seepex Ebara, Chesterton, Toshiba, Xylem, ITT Goulds, Gardner Denver and others.

o Proficiency with basic systems for Centrifugal Pumps, Reciprocating Compressors, and Blower Systems.

· Applications – Level 2:

o Size pump, compressors and blower systems based upon engineering specifications and drawings.

o Proficiency with complex equipment configurations using ePrism, Seepex Configurator, GD CC360, Encompass and others.

o Proficiency with advanced systems for Centrifugal Pumps, Positive Displacement Pumps, Rotary Screw Compressors, Blower Systems, and Vacuum Systems.

· Applications Level 3:

o Able to complete energy analysis for pump, compressor, blower, and vacuum systems.

o Able to complete pump and air audits

o Able to provide VFD/controls programming and startup assistance

o Proficient in differentiation equipment and operations for lowest long term Total Cost of Ownership Analysis.

· Project Management:

o Able to design pump, compressor, blower, and mechanical seal package

o Able to develop design documents (drawings, instructions) for package systems.

o Draft / Model packages using software (CAD, Solidworks, etc.)

o Work with Service Shop for building packages

o Work with suppliers to provide components for packages

KEY METRICS:

· Sales Order Gross Margin (%) Won; Sales Order Amount ($) Won

· Meeting Proposal Due Date

· Win (%) Rate

EXPERIENCE (QUALIFICATIONS)

· Technical or Engineering degree, preferred, or 3-5 years equivalent industry experience

· Knowledge of industrial equipment, other fluid (compressible and non-compressible) handling equipment, service and repair of industrial equipment

· High technical aptitude

· Able to work independently to achieve targeted results

· Well organized & self-motivated

· Excellent interpersonal and effective communication skills

· Effective negotiating skills

· Project management experience and teamwork skills

· Proficient in Microsoft Office

CAREER PATH:

This role is tracks to grow within the company in either the Sales Department or Service Group.

Many Inside Sales – Application personnel have graduated to a next step in Inside Service Sales, Outside/Territory Sales or Project Management.

JOB REQUIREMENTS:

To perform this job successfully, an individual must be able to complete all areas outlined for this position in a satisfactory manner as well as:

· Have a valid license and a clean driving record without exception

· Subject to a pre-employment background check, driving check, and drug test

PHYSICAL REQUIREMENTS:

The physical demands of the job are limited to that of an office environment, with occasional trips to regional offices and working with users in a shop or warehouse environment.

WORKING CONDITIONS:

This position will be primarily working indoors in both warehouse and office environments, but will occasionally require working outdoors or visiting customer or vendor sites.

· Office and warehouse environments with varied temperature conditions

· Noise level will vary from moderate conditions to noisy where ear plugs should be worn

· Safety glasses and shoes are required in all areas on the shop floor and many customer sites

Beckwith & Kuffel, Inc. is an equal opportunity employer. We provide competitive benefits and wages.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person