Inside Sales Assistant Manager

About the role

The Inside Sales Assistant Manager will effectively manage, retain, and grow a portfolio of small to mid-value customer accounts through a scalable sales and engagement model. The role is accountable for driving sustainable sales, revenue growth and customer satisfaction across a high-volume account base by applying strong portfolio prioritisation, efficient sales execution, and proactive relationship management. This includes identifying growth and retention opportunities across the portfolio, responding to customer needs in a timely and consistent manner, and delivering value through repeatable, data-led sales motions rather than high-touch, bespoke engagement.

Key responsibilities

• Proactively engage prospective and existing customers to identify opportunities, recommend solutions, and close sales.
• Consistently achieve or exceed individual sales targets, revenue goals, and productivity metrics.
• Maintain a healthy sales pipeline through effective lead generation, follow-up, and conversion activities.
• Develop strong relationships with customers by understanding their business needs and providing consultative sales support.
• Handle customer inquiries, objections, and escalations professionally while delivering an excellent customer experience.
• Collaborate with internal stakeholders to ensure customer requirements are addressed effectively and promptly.
• Accurately document customer interactions, opportunities, and sales activities within CRM and reporting tools.
• Monitor pipeline progress, forecast sales opportunities, and provide regular updates on business performance.
• Utilize sales data and market insights to identify growth opportunities and improve conversion rates.
• Take ownership for establishing and managing customer relationships through applying knowledge of their business and Telstra's services/products to support ongoing relationship development.

About you

• Bachelor's degree or equivalent experience
• 3-5 years of Inside Sales experience
• Experience in leading a team for at least 3 years
• Amenable to working onsite in Taguig with a shifting work schedule
• Can start immediately

Benefits

• Comprehensive health insurance coverage
• Generous paid time off and holiday leave
• Opportunities for career development and advancement
• A collaborative and inclusive company culture
• Modern, well-equipped work facilities