Inside Sales Associate B2B

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About The Role

The Inside Sales Representative is responsible for managing assigned business accounts and providing comprehensive sales and customer service support for industrial service projects. This role serves as a key liaison between customers, Account Sales Managers (ASMs), operations teams, and internal stakeholders to ensure smooth project execution, timely customer communication, and efficient account management. Responsibilities include coordinating project-related activities, customer onboarding, order acknowledgments, intercompany transactions, and CRM administration.

Responsibilities

• Manage and develop assigned “House Accounts”
• Order acknowledgments – create and send to the customer as required.
• Coordinate intercompany projects and transactions – communications, project management, invoicing support as required.
• Project related communications (status updates, milestone communications, etc) – Customer/ ASM/ Operations where required
• Support ASM in facilitating customer visits where required (including witness test runs, TDI review, etc)
• Support development of sales process SOP’s and document templates
• Salesforce and D365 admin tasks – inactive customer accounts, house account related contacts, etc
• Participate in weekly production/ WIP meetings – coordinate and communicate sales related actions as required
• Coordinate commercial tasks of customer motor storage – quotes, PO’s, customer documentation where required
• Coordination and support of new customer onboarding

Required Experience

• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Fluent in reading and speaking both English and Spanish
• Ability to multi-task, prioritize, and manage time effectively
• Required to work in the office including overtime as required
• Required to work flexible and to respond to client emergencies.
• Computer skills including email, internet, data entry and MS Excel

Preferred Experience

• Experience working with Salesforce.com or similar CRM
• Working knowledge of services of industrial rotating equipment

What we offer you

• What We Offer You
• 15 days of paid time off and 12 company-paid holidays
• 401k plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym reimbursement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.