Inside Sales Associate

Inside Sales Associate

Location: HSR Layout, Bengaluru, Karnataka
Job Type: Full-Time
Industry: Travel Tech / Visa Services
Working Days: Monday to Saturday
Working Hours:
Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM

About the Role

We are looking for a dynamic, customer-focused, and target-driven Inside Sales Associate to join our growing team in the Travel & Visa Services industry.

The role involves handling inbound and outbound customer calls, lead generation, lead conversion, query resolution, follow-ups, and CRM management. The ideal candidate should be confident speaking with customers, understand their requirements, and have the ability to convert potential leads into successful customers.

Key Responsibilities

• Make outbound calls to potential customers and explain travel and visa-related services effectively.
• Handle inbound calls and customer queries professionally and provide accurate information.
• Understand customer requirements and recommend suitable travel and visa solutions.
• Follow up with leads through calls, WhatsApp, email, and other communication channels.
• Convert qualified leads into successful business opportunities and achieve assigned sales targets.
• Maintain accurate records of leads, customer interactions, follow-ups, and sales status in the CRM.
• Ensure timely follow-ups to improve lead conversion and customer retention.
• Handle customer concerns and provide prompt and effective resolutions.
• Maintain a positive and professional customer experience throughout the sales journey.
• Achieve daily, weekly, and monthly sales targets and key performance indicators (KPIs).
• Coordinate with internal teams for smooth processing of customer requirements.
• Stay updated with product offerings, visa processes, travel requirements, and company policies.

Ideal Candidate Profile

• Excellent verbal and written communication skills.
• Confident and comfortable speaking with customers over the phone.
• Strong sales, persuasion, negotiation, and relationship-building skills.
• Customer-focused approach with the ability to understand and resolve queries.
• Ability to handle multiple leads and follow-ups efficiently.
• Comfortable working with CRM software, sales tools, and digital communication platforms.
• Target-oriented with a strong focus on lead conversion and sales achievement.
• Calm and professional while handling customer objections or urgent queries.
• Quick learner who can adapt to new products, processes, and technologies.
• Positive attitude, self-motivated, and comfortable working in a fast-paced environment.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person