Inside Sales Associate

Inside Sales Associate — Coppell, TX

Own a piece of the company you work for.

Cisco-Eagle isn't just another company. We're a 150-person, 9-location, employee-owned material handling systems integrator that's been growing steadily for decades — and every employee shares in that growth through our ESOP. When we say "great culture," we mean it's backed by an ownership stake, not just a ping-pong table.

We help companies across the country solve serious supply chain and warehouse challenges — conveyor systems, robotics, cranes, palletizers, storage racks, and more. It's technical, interesting work, and no two days look the same.

We're hiring an Inside Sales Associate to join our Coppell team. This is a true inside sales role — not simply an administrative or data-entry position. You'll work directly with customers who call or chat in looking for a quote, an order update, or help selecting the right product for their application. You'll learn our products, ask the right questions, identify solutions, and become the go-to expert customers trust to get it right.

Why People Stay at Cisco-Eagle

• You're an owner, not just an employee. Our ESOP means you build real equity as the company grows — on top of salary.
• Real benefits, not just a checklist. PTO, 401(k) with match, medical insurance, and profit sharing.
• Culture that's actually fun. Professional when it counts, relaxed when it doesn't.
• Stability. We've been solving hard problems for our customers for a long time, and we're still growing.

What You'll Actually Do

• Build relationships with customers by phone — asking questions, understanding their needs, recommending solutions, preparing quotes, and helping turn inquiries into orders
• Follow up on quotes and customer inquiries, research answers when they're not obvious, and work directly with manufacturers to find the right solution
• Learn our products fast enough to talk shop about mechanical specs with confidence
• Prepare quotes and enter and manage orders in our ERP — part numbers, pricing, shipping, and the details needed to move an opportunity from inquiry through order
• Keep customers in the loop: confirmations, tracking numbers, and honest heads-up if something's delayed
• Be a calm, solutions-first problem solver when things go sideways

What You Bring

• Prior inside sales experience is required — we're looking for someone who is comfortable selling, quoting, following up, and building customer relationships, not someone whose background is primarily administrative or data entry
• A track record of stability and commitment in prior roles. Because this position requires significant product and systems training, we're looking for someone interested in building a long-term career with Cisco-Eagle.
• A professional, confident phone presence and sharp written communication
• Mechanical curiosity — you don't need to be an engineer, but technical conversations shouldn't scare you
• Comfort with Windows-based applications; NetSuite experience is a bonus, but not required
• A high school diploma or GED (some college is a plus, not a requirement)
• Experience in manufacturing, warehousing, material handling, or a related industrial environment is preferred, but not required — we'll train the product knowledge

The Fine Print

• Full-time, in-office role in Coppell, TX
• Background check and Predictive Index assessments are part of our hiring process

Cisco-Eagle provides equal employment opportunity to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and does not discriminate on the basis of disability.

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