Inside Sales Associate

About Carolina Containers & Transport

Carolina Containers & Transport is a locally owned shipping container company serving Raleigh, the Triangle, and surrounding communities. We provide container sales, rentals, delivery, and custom modifications for contractors, businesses, and residential customers.

Our team is known for being responsive, knowledgeable, and easy to work with. As our business continues to grow, we are looking for a motivated and dependable Inside Sales Associate to help serve our customers and expand our client base.

The Role

As an Inside Sales Associate, you will be an important part of the customer experience at Carolina Containers & Transport. You will respond to customer inquiries, learn about their needs, provide information and pricing, prepare quotes, and follow up throughout the sales process. You will also help generate new business by reconnecting with previous customers and reaching out to prospective clients.

We are looking for someone who is personable, dependable, and organized, with strong communication and follow-through skills. The right candidate will enjoy building customer relationships, solving problems, and contributing to the growth of a small, locally owned business. Experience in the shipping container industry is not necessary, we will provide the training and product knowledge needed to succeed.

Key Responsibilities

• Respond promptly and professionally to phone calls, emails, and walk-in inquiries
• Learn customers’ needs and recommend appropriate container sizes and solutions
• Explain container pricing, availability, rental options, delivery requirements, and customization services
• Prepare and send accurate quotes
• Follow up on open quotes, new leads, and past customer opportunities
• Conduct outbound calls and emails to prospective customers
• Help move sales opportunities from the initial inquiry through order completion
• Maintain accurate customer, quote, and sales activity records
• Coordinate with office, operations, and delivery teams to provide a smooth customer experience
• Build strong relationships with customers and encourage repeat business
• Assist with general office and administrative duties as needed

Qualifications

• Previous sales, customer service, or office experience is preferred
• Strong verbal and written communication skills
• Friendly, professional, and comfortable speaking with customers
• Organized and able to manage multiple leads and follow-up tasks
• Self-motivated, dependable, and willing to take initiative
• Comfortable using email, computer programs, and customer-management systems
• Able to learn product details and explain them clearly
• Strong attention to detail and accuracy
• Ability to work independently and as part of a small team

Compensation & Benefits

• Hourly pay range: $24–$28, based on experience
• Paid holidays
• Up to 2 weeks of paid time off
• 401(k)
• Long-term growth opportunity within a stable, locally owned company

How to Apply

Please email the following to [email protected]:

• Your resume (PDF preferred)
• A brief introduction explaining why you would be a good fit for Carolina Containers & Transport
• A brief response to this question: What does excellent customer service look like to you?

Pay: $24.00 - $28.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In person