Inside Sales Associate

Representative

**Location:** Houston, TX (Onsite)

**Experience Required:** 5–7 years in inside sales or customer service roles

**CRM Tools:** Bitrix24 (preferred) or equivalent platforms

Position Summary:

Slick Blinds is seeking a highly motivated and experienced Inside Sales Associate / Customer Service Representative to join our Houston, TX team. You will manage inbound sales calls, lead qualification, customer communications from inquiry to order, warranty support, and assist with walk-in customers and administrative office duties. This is a customer-facing, multi-functional role ideal for a self-starter who thrives in a dynamic environment.

Key Responsibilities:

Inbound Sales & Lead Management

• Handle incoming calls, emails, website inquiries, and referrals.
• Qualify and nurture leads using predefined criteria (location, product interest, budget).
• Schedule in-home design consultations and assign to field sales team.
• Provide product info, pricing guidance, and address sales-related inquiries.
• Enter and maintain accurate CRM records (Bitrix24 or equivalent).

Customer Communication & Order Management

• Act as the single point of contact from initial inquiry through order completion.
• Update clients on quotes, selections, approvals, and order timelines.
• Coordinate between customers, sales reps, vendors, and operations.
• Follow up on proposals and document order approvals in the CRM.

Post-Sales & Warranty Support

• Assist with post-installation service issues, warranty claims, and support tickets.
• Work closely with operations to resolve customer complaints quickly.
• Ensure high customer satisfaction throughout the post-sale process.

Front Desk & Walk-In Support

• Welcome and assist walk-in clients with professionalism and product knowledge.
• Answer product and scheduling inquiries from office visitors.
• Maintain the showroom and reception area in an organized, client-friendly condition.

Office Administrative Support

• Assist with general office duties such as filing, document prep, and inventory coordination.
• Support other departments with data entry, report creation, and basic logistics tasks.
• Help with office maintenance, shipments, and coordination of service providers.

Required Qualifications:

• 5–7 years experience in inside sales, customer service, or related roles.
• Hands-on experience with CRM software such as Bitrix24, Zoho, Salesforce, or similar.
• Excellent verbal and written communication; professional phone/email etiquette.
• Detail-oriented, highly organized, and capable of managing multiple tasks simultaneously.
• Proficiency in Microsoft Office or Google Workspace tools.
• Strong interpersonal skills with a client-first attitude.

Preferred Experience:

• Background in home improvement, window treatments, or interior design-related industries.
• Experience in showroom or design sales support.
• Familiarity with order processing and installation coordination workflows.

Key Traits We’re Looking For:

• Customer-focused and empathetic.
• Proactive communicator and confident problem-solver.
• Detail-driven and committed to excellence.
• Team player with a hands-on approach to service and admin support.
• Capable of handling fast-paced environments with professionalism.

Job Types: Part-time, Contract, Temporary

Pay: $20.56 - $30.00 per hour

Experience:

• door to door sales: 1 year (Required)

Ability to Commute:

• Houston, TX 77001 (Required)

Work Location: In person