Inside Sales Associate

INSIDE SALES ASSOCIATE

COMMERCIAL DISTRIBUTION

FULL-TIME, IN OFFICE

OTTAWA, ONTARIO

Are you skilled at turning complex product knowledge into clear, confident recommendations?

Do you take pride in accuracy and detail, knowing your work directly impacts customer satisfaction?

The Company

Our client is a leading supplier/distributor, catering to both wholesale and retail customers. Renowned for their exquisite range and commitment to exceptional service, they've established a reputation for providing top-tier products in the industry.

Company Perks and Rewards

• Competitive Salary ($60K-$66K base)
• 3 Weeks’ Vacation
• RRSP Matching & Generous Benefits
• Profit sharing (typically $2,000.00 – $3500.00 per year)
• Ample growth opportunities

The Job!

As the Inside Sales Associate, you will receive customer sales orders via various authorized means available to customers by the organization. Your key responsibilities will include the following:

• Ensure the accurate entry into the system of all information required for order picking and delivery, in accordance with established procedure. Contact customers directly to request supplemental information as needed.
• Receive customer requests for information, including but not limited to pricing, availability and delivery. Respond to customer or forward the request, in accordance with established procedures.
• Receive requests for non-complex technical information from customers. Determine the needs of the customer, conduct research as necessary and provide information to the customer in a timely manner. Escalate complex requests in accordance with established procedures.
• Address minor customer complaints or escalate issues for next level resolution in accordance with established procedures.
• Responsible to actively use selling techniques to increase sales through use and promotion of complementary and/or substitution products and specially priced items.
• Contact customers regarding products and pricing as required/requested. Report on customer activity to the department manager.
• Maintain up to date knowledge of the Company’s product offering.
• Follow-up with customers regarding reserve orders and quotes as directed by the department manager.

What you bring to the job

You are someone who is an analytical thinker with sound problem-solving skills and attention to detail. You also come with:

• College diploma in a relevant field and 1 year work experience.
• Ideal industries, Plumbing, HVAC, distribution, wholesale, construction, retail, electrical.
• Strong communication and interpersonal skills with the ability to build positive customer relationships.
• Proficient in interpreting plans, estimates, and technical product information.
• Demonstrated tact, diplomacy, and ability to work effectively under pressure.
• Adaptable, motivated, and diligent, with a commitment to continuous learning of company products.
• Candidates with project coordination experience in construction will be given preference

Qualified job seekers are asked to apply with attention to Gregory Lienhart. Reference #13954.

Expected Compensation: CAD $60,000.00 - $66,000.00 per annum.

Existing Position Vacancy: Yes

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

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