Inside Sales Associate

Job highlights

• 0-1 year experience in telesales or inside sales with CRM knowledge and strong verbal communication in English and Kannada
• Handle inbound/outbound calls, respond to enquiries, explain products, book showroom appointments, update CRM, and coordinate with store teams

Furnishka is a premium home-furnishing brand that offers quality furniture at wholesale-like prices with its own manufacturing. Our stores bring a large furniture collection under one roof, helping customers touch, feel and compare products before buying. Founded by IIM Ahmedabad alumni and backed by leading investors, Furnishka has 12 retail stores in Bengaluru and is expanding.

Role Overview
As an Inside Sales Associate, you will connect with prospective and existing customers, understand their furniture needs, and guide them towards a showroom visit and purchase. You will handle enquiries, explain products and offers, follow up on leads, and coordinate with store teams to support sales conversions.

Key Responsibilities

• Handle inbound enquiries and make outbound calls to prospective and existing customers; respond promptly to customer chats.
• Understand customer needs and explain relevant product features, benefits and offers to generate interest and book showroom appointments.
• Keep customer details, call outcomes, lead status and follow-up actions accurate and up to date in the CRM.
• Meet daily and monthly targets for customer outreach, and showroom appointments.
• Address customer questions and objections professionally, adapting your communication to each customer.
• Follow up on leads and appointments, and coordinate with store teams to help customers visit the showroom as scheduled.
• Provide store teams with relevant customer requirements and enquiry details to support a smooth handover.

Candidate Requirements

• 0 to 1 year of experience in telesales, inside sales or a similar role in a B2C or B2B environment.
• Working knowledge of CRM systems and basic computer applications.
• Strong verbal communication skills in English and Kannada.
• Strong interpersonal, listening, negotiation and objection-handling skills.
• Ability to tailor conversations to different customer needs and profiles.
• Strong persuasion, record-keeping and follow-up skills.

What We Offer

• Paid 3-month role with a chance to convert into a full-time job with a revised salary.
• An opportunity to grow with an expanding furniture retail brand.
• A collaborative, performance-driven work environment.
• Training and career development opportunities.

Work Schedule
Shift duration: 9 hours.
Shift timings: Rotational shifts between 9 am and 8 pm.
Weekly off: One weekday off. Working on Saturdays and Sundays is required.

Company Details
Office: Furnishka, Kalyan Nagar
Website: www.furnishka.com

Perks and benefits

Over time allowance, Performance bonus, Job/soft skill training, Prevention of sexual harrassment policy