Inside Sales Associate (Entry Level)

Job Summary

HIBLOW USA is looking for a motivated, positive, and dependable professional to join our small, collaborative team. This entry-level position offers a unique opportunity to gain hands-on experience in inside sales, technical support, account management, business development, and day-to-day operations.

The ideal candidate has a strong work ethic, takes initiative, enjoys learning new things, and has a genuine interest in developing their business and sales skills while representing our world-class products.

As a small company, every team member plays an important role in our success. We offer the opportunity to take on meaningful responsibilities, contribute ideas, and grow professionally. Your career path can develop based on your interests, strengths, and contributions to the business.

Skills / Abilities / Attributes Needed

• Positive Team Player: Bring a consistently positive attitude, work well with others, and contribute to a supportive, collaborative work environment. A positive mindset is essential to our company culture.
• Strong Work Ethic & Initiative: Be motivated, dependable, and willing to go the extra mile. Take initiative, embrace new challenges, and demonstrate a genuine desire to learn and improve.
• Self-Manager: Work independently with minimal supervision while taking ownership of responsibilities. Plan and prioritize daily, weekly, and monthly tasks with discipline and accountability.
• Organized & Detail-Oriented: Manage multiple responsibilities, maintain accurate records, and consistently follow through on important details and commitments.
• Exceptional Communicator: Communicate clearly, professionally, and effectively with customers, colleagues, and business partners through verbal and written communication.
• Customer-First Mentality: Provide exceptional customer service by being responsive, thorough, proactive, and committed to finding solutions.
• Sales Mindset: Have a genuine interest in sales, building customer relationships, identifying opportunities, and helping grow the HIBLOW business. Be comfortable recommending products and solutions that meet customer needs.
• Technical Aptitude & Curiosity: Enjoy learning how products work and solving technical problems. An interest in mechanical or electrical systems is beneficial, but prior technical experience is not required.

Primary Responsibilities

• Entering sales orders into our QuickBooks system with 100% accuracy
• Answer incoming phone calls and assist customers with product questions, technical support, pricing, availability, and shipping information.
• Consult with customers to understand their applications and recommend appropriate HIBLOW products and solutions.
• Identify sales opportunities, develop customer relationships, and help grow existing and prospective accounts.
• Respond to customer inquiries received through our website and email.

Take on a variety of tasks and responsibilities as needed to support colleagues and daily business operations. Be flexible, adaptable, and willing to jump in wherever help is needed, regardless of the task.

Additional Responsibilities

• Participate in business strategy meetings and contribute ideas to help improve operations and grow the business.
• Participate in one international online meeting per month during evening hours outside the normal workday.
• Occasionally attend industry trade shows and customer meetings.
• Assist with warehouse operations as needed, including picking, packing, shipping, and receiving products. This may include operating a forklift or pallet jack and helping unload shipping containers.

Requirements

• Bachelor's degree in business, engineering, or a related field
• Previous experience in customer service, sales, account management, or a related field is a plus
• Ability to lift up to 50 pounds.
• Valid driver's license.

We are looking for someone with the right attitude, work ethic, and desire to learn. Prior industry experience is not necessary. We are willing to invest in training the right person.

About HIBLOW USA

HIBLOW USA distributes and assembles high-quality linear diaphragm air pumps and related products throughout North, Central, and South America. Our products are used in residential wastewater treatment systems, pond aeration, aquaculture, medical applications, and a wide range of industrial equipment. We are a small, customer-focused company that values quality, reliability, teamwork, accountability, and exceptional service.

Compensation, Schedule & Benefits

• Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. — no weekends.
• Salary: $48,000-$58,000 annually.
• Paid Vacation: 15 days during the first year, with one additional vacation day added annually for the next five years, up to a maximum of 20 days.
• Paid Sick Time: 5 days annually.
• Paid Holidays: 10 paid holidays — Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.
• Retirement: SEP-IRA retirement contribution paid annually by the company, up to 25% of salary or hourly compensation.
• Health Insurance: BCBS health insurance paid by the company, with a $50 pre-tax employee contribution per pay period ($100 per month).

Pay: $48,000.00 - $58,000.00 per year

Application Question(s):

• What specifically interests you about this position?
• Do you have the motivation to double or triple check your work as needed to make sure it's accurate?
• How do you feel when you make a mistake? How do you handle it?
• Why should HIBLOW USA invest time and resources into you? What makes you stand out from the crowd?

Education:

• Bachelor's (Required)

Work Location: In person