Inside Sales Client Manager

About the role

PB Tech is looking for an Inside Sales Client Manager to join the South Island Commercial Team. This role is ideal for someone who enjoys building long-term business relationships, solving customer challenges, and helping organisations find the right technology solutions. You will work with a portfolio of business customers, providing day-to-day account support, preparing quotes, managing orders, identifying opportunities and coordinating with specialist teams to deliver outstanding customer outcomes. The role is primarily office-based in Christchurch and offers the opportunity to develop a successful career with one of New Zealand's leading technology companies.

Key responsibilities

• Develop and maintain strong relationships with a portfolio of commercial customers, becoming a trusted point of contact for their ongoing technology requirements while ensuring a high level of customer satisfaction and retention.
• Respond to customer enquiries in a timely and professional manner, including preparing quotations, providing product recommendations, processing orders, tracking deliveries, and resolving issues to ensure an exceptional customer experience.
• Identify opportunities to grow existing customer accounts through strategic cross-selling and upselling of PB Tech's products, solutions, and services, while ensuring recommendations align with customers' business needs and objectives.
• Proactively engage with customers regarding new products, promotions, vendor initiatives, events, and technology solutions that may add value to their business operations and support long-term account growth.
• Create and manage sales opportunities within CRM systems, ensuring customer interactions, account activities, opportunities, and follow-up actions are accurately recorded and maintained.
• Coordinate customer meetings and introductions with internal specialists, vendors, and Business Development Managers, ensuring opportunities are appropriately qualified, documented, and followed through to completion.
• Work closely with procurement, service, logistics, finance, and wider commercial teams to deliver seamless customer outcomes and provide accurate information regarding product availability, lead times, pricing, and alternative solutions.
• Support outbound sales campaigns, customer engagement programmes, product launches, and business events designed to strengthen customer relationships and generate new commercial opportunities.

About you

• At least 2-3 years experience in account management, inside sales, customer service, business development, or a similar customer-facing role.
• Excellent communication and relationship-building skills, with the confidence to engage professionally with customers via phone, email, virtual meetings, and face-to-face interactions.
• Strong commercial awareness and the ability to identify customer needs and match them with effective technology solutions.
• Highly organised with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• A proactive and self-motivated approach, combined with a genuine commitment to delivering outstanding customer service.
• Experience using CRM systems and maintaining accurate customer records would be advantageous.
• An interest in technology products, IT solutions, and the New Zealand commercial market would be highly beneficial.

Benefits

• Southern Cross Health Insurance eligibility after one year of full-time employment.
• Exclusive staff discounts across PB Tech's extensive product range.
• Ongoing training, mentorship, and professional development opportunities.
• Internal career progression pathways across a nationwide business.
• Access to partner brand discounts and lifestyle benefits.
• Wellbeing support through PB Boost, including Employee Assistance Programme (EAP) services, wellbeing initiatives, and mental health resources.
• Regular team events, engagement activities, and competitions.
• Employee referral bonus programme.
• The opportunity to work alongside a highly experienced, supportive, and high-performing team.
• Exposure to leading technology solutions, vendors, and enterprise customers.