Inside Sales: Client Relationship Specialist

Cleanpower is seeking a high-energy Client Relationship Specialist to anchor our area operations. This is a role focused on retention and growth. You will serve as the primary bridge between our operations team and a portfolio of 50-100 key accounts in the Wisconsin market.

Your mission is to deliver exceptional customer service, preserving retention of clients, while aggressively identifying opportunities to upsell additional services for future revenue growth including specialty services and window cleaning.

Key Responsibilities:

• Relationship & Retention Management:
• Oversee a portfolio of 50-100 existing clients with a primary focus on quality control and relationship consistency.
• Conduct regular site walkthroughs and formal inspections to ensure operational excellence.
• Act as the relationship manager to mitigate contract losses.

Revenue Growth & Sales:

• Identify and sell one-time specialized services and recurring upsells.
• Drive efforts to meet an annual growth goal (both Recurring Monthly Revenue (RMR) and Specialized Services) of $1M.
• Draft proposals and negotiate contract expansions within your assigned book of business.

Market Development:

• Actively represent the company in local trade associations (e.g., BOMA, IFMA) to build industry influence.
• Network with property managers and facility directors to create a robust pipeline of future opportunities.

Qualifications:

• Proven experience in Commercial Janitorial, Facility Services, or Property Management.
• Strong background in Customer Service (CRM) and consultative sales.
• Deep familiarity with the commercial real estate market in the region.
• Ability to balance operational problem-solving with aggressive sales targets.

Other (Knowledge, Skills & Abilities)

• Proficiency in Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, and Teams, with the ability to learn and adapt to new technologies and business systems as required.

• Ability to use a customer relationship application or database to record activities, observations, QA audits, and customer information.

• Communicates clearly and respectfully, listens to understand, shares relevant information, and works effectively with team members, customers, and internal partners.

• Takes ownership of assigned work, follows through on commitments, meets expectations for quality, safety, service, and timeliness, and asks for help when needed.

• Exercises sound critical thinking by evaluating information, identifying relevant facts, considering options, and making sound decisions appropriate to the role.

• Exhibits attention to detail by producing accurate work, following procedures, verifying information, and minimizing errors.

• Demonstrates initiative by proactively identifying opportunities to contribute, addressing needs, and taking action to support team and business goals.

• Identifies routine issues, uses available information to solve problems, applies good judgment, and escalates issues appropriately.

• Responds positively to changing priorities, learns new tools and processes, applies feedback, and looks for practical ways to improve individual work.

• Demonstrates reliability, respect, integrity, and professionalism in daily work; represents Marsden's values through behavior and interactions with others.

• Ability to travel to local and regional customer sites.