Inside Sales

Company Name: Bhandari Metals & Alloys

Industry: Industrial Metals / Stainless Steel / Copper / Brass

Location: Chennai

Salary: 30,000 35,000 per month + performance incentives

Experience: 14 years in Inside Sales / Telecalling / Sales Coordination / B2B Sales.

Key Responsibilities

1. Lead Management & Telecalling

• Receive and manage enquiries generated through IndiaMART and other online platforms.

• Call prospective industrial customers, understand their requirements and qualify the enquiry.

• Follow up systematically with every lead until it is converted, lost or closed.

• Maintain a proper record of all enquiries, discussions, quotations and follow-ups.

• Generate additional leads through online databases and other digital sources.

2. Follow-up with Field Sales Leads

• Coordinate closely with our field sales representatives.

• Follow up on leads and customer enquiries generated during their customer visits.

• Contact customers, understand their requirements and coordinate internally to move the enquiry towards an order.

• Ensure that no lead or enquiry remains unattended.

3. Industrial Customer Relationship Management

• Develop and maintain long-term relationships with industrial customers.

• Regularly communicate with existing customers and understand their upcoming material requirements.

• Promote repeat business and increase the share of business from existing customers.

• Send regular greetings, festival messages, company updates and product-related communication through the CRM.

• Maintain accurate customer information and interaction history.

4. Sales & Order Conversion

• Follow up on quotations and pending enquiries.

• Coordinate with the sales team for pricing, availability and delivery requirements.

• Negotiate and follow up within the authority given by the company.

• Convert qualified enquiries into orders.

• Track orders until confirmation and coordinate with the relevant internal teams.

5. CRM & Reporting

• Maintain 100% updated CRM records for leads, customers, calls, quotations and follow-ups.

• Maintain daily/weekly lead and sales follow-up reports.

• Track:

• New leads received

• Calls made

• Follow-ups pending

• Quotations sent

• Orders received

• Lost enquiries

• Repeat customer opportunities

• Ensure every lead has a clear next action and follow-up date.

Products

The candidate will primarily be dealing with industrial customers requiring:

• Stainless Steel

• Copper

• Brass

• Other industrial metals and alloys

Candidate Profile

- Good in Tamil and English; Hindi will be an advantage.

• Comfortable using CRM, WhatsApp, email and Excel.

• Prior experience with IndiaMART / TradeIndia / Justdial / B2B portals will be an advantage.

• Experience in industrial products, metals, engineering, manufacturing or B2B sales will be strongly preferred.

Interested candidate can share their resume at [email protected] or reach out at 9840037949.

Regards

Priya - HR

9840037949