Inside Sales

About the role

Bossard (M) Sdn. Bhd. is seeking a dynamic and customer-focused Inside Sales professional to join our team in Penang. This is a full-time position that plays a crucial role in driving revenue growth and building lasting client relationships from within our sales office. As an Inside Sales representative, you will be responsible for managing customer accounts, identifying new business opportunities, and providing exceptional service to our existing client base. This role is essential to our commercial success and offers the opportunity to develop your sales expertise in a structured, supportive environment.

Key responsibilities

• Manage and nurture existing customer accounts, ensuring high levels of satisfaction and repeat business
• Identify and pursue new sales opportunities through outbound calls, emails and other communication channels
• Process customer inquiries and orders accurately and efficiently, ensuring timely delivery of services
• Maintain detailed records of all customer interactions, transactions and opportunities within the CRM system
• Meet and exceed individual sales targets whilst contributing to team and company objectives
• Collaborate with colleagues across departments to resolve client issues and optimise service delivery
• Participate in regular product training and sales development initiatives to enhance performance

What we're looking for

• Proven experience in inside sales, account management or a similar customer-facing sales role within the industrial, distribution or manufacturing sector
• Strong communication skills with the ability to engage clients effectively via phone, email and video conferencing
• Demonstrated ability to manage multiple customer accounts simultaneously and prioritise workload effectively
• Target-driven mindset with a track record of achieving or exceeding sales objectives
• Proficiency in using CRM systems and Microsoft Office applications
• Customer service excellence with a genuine commitment to understanding client needs and providing solutions
• Problem-solving skills and the ability to think creatively when addressing client challenges
• Professional attitude, reliability and strong work ethic
• Fluency in English is essential; proficiency in Mandarin or other local languages is advantageous
• A passion for continuous learning and personal development within a sales environment

About us

Bossard (M) Sdn. Bhd. is a leading provider of industrial supply solutions, serving a diverse customer base across Malaysia. As part of the global Bossard Group, we are committed to delivering high-quality products, exceptional service and innovative solutions to support our clients' operational success. Our company values integrity, customer focus and teamwork, creating a collaborative environment where employees can thrive and grow their careers. We pride ourselves on our industry expertise, market knowledge and dedication to understanding the unique needs of each client.

What we offer

We offer a competitive remuneration package commensurate with experience and qualifications. Our employees benefit from opportunities for professional development and career progression within an established organisation. We provide a supportive and inclusive work environment where your contributions are valued and recognised. Additional benefits include access to training programmes, performance incentives and a collaborative team culture that encourages innovation and growth. We believe in supporting our employees' wellbeing and work-life balance.

Apply now

If you are an enthusiastic sales professional ready to make an impact, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience and a brief explanation of why you are interested in this role with Bossard (M) Sdn. Bhd.