Inside Sales

Location: Costa Rica

100% Remote

long term-contract

About the Role

Are you customer-focused, organized, and motivated by turning opportunities into sales?

We’re looking for a proactive Inside Sales professional to manage inbound inquiries, prepare customer proposals, coordinate supplier quotes, and build strong customer relationships.

You’ll work directly with our Director of Sales, helping customers move projects forward from the initial inquiry to order placement and delivery. This role offers hands-on experience across the sales process, with opportunities to strengthen your commercial, product, and customer relationship skills.

This is not a cold-calling-only position. You’ll focus on inbound opportunities, quoting, follow-up, and account development, with leadership and engineering support for technical design and major negotiations.

Key Responsibilities

Sales & Quoting

• Respond to customer inquiries and understand project requirements.
• Coordinate supplier pricing, availability, lead times, and product information.
• Prepare accurate quotes and follow up to help convert opportunities into sales.
• Identify additional products and accessories when appropriate.

Customer Relationships

• Build relationships with new and existing customers.
• Maintain consistent follow-up and identify repeat business opportunities.
• Coordinate technical questions with sales leadership and engineering partners.

Order Coordination

• Review purchase orders and coordinate order processing.
• Track supplier confirmations, shipments, and delivery updates.
• Communicate delays and coordinate returns or warranty requests.

CRM & Reporting

• Maintain accurate customer and opportunity records in Streak CRM.
• Track open quotes, follow-ups, and expected orders.
• Provide weekly updates and collaborate with accounting and operations.

What We’re Looking For

• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• A proactive, solutions-oriented mindset.
• Interest in sales, quoting, and building customer relationships.
• Ability to manage multiple opportunities and priorities.
• Experience in inside sales, sales support, customer service, or order coordination is a plus.

Ready to Make an Impact?

Join a collaborative team where you’ll work closely with sales leadership, develop your commercial skills, and help turn customer opportunities into lasting business relationships.

Required Qualifications

· At least +2 years of relevant B2B inside-sales, account-coordination, or sales-support experience. Preferred employment with an IT reseller, technology distributor, or infrastructure supplier.

· Experience supporting datacenter, education, or government customers.

· Advanced English, 85-90% B2+ or C1.

· Experience preparing quotes and handling purchase orders, supplier communication, and order follow-ups.

· Strong attention to detail when working with part numbers, quantities, prices, and shipping information.

· Ability to understand and calculate markup versus gross margin.

· Experience using CRM, spreadsheets, and business email. Familiarity with Streak CRM, Google Workspace, QuickBooks Online, and Shopify.

· Availability to work an agreed schedule aligned with US Eastern business hours, including US daylight-saving changes.

· Ability to manage multiple opportunities independently and follow through without repeated reminders.

· Reliable internet access and a professional remote-work environment.

Preferred Experience

· Familiarity with Eaton, APC/Schneider Electric, Vertiv, Cisco, or commercial AV brands.

· Experience coordinating manufacturer special-pricing requests or deal registrations.

Deep technical expertise across every product category is not required. Knowing when to ask for engineering confirmation is essential.