Inside Sales

Job Summary
The Inside Sales & Back Office Manager will monitor tender process and leads team (Government, PSU and GeM), manage quotations and techno-commercial offers, coordinate with OEMs, and ensure smooth movement of every enquiry to order across Input, Sales/Output, Purchase and Accounts teams. The role also leads the Inside Sales/Tender & Back Office team and owns MIS reporting and back-office discipline. Also applies strategies for efficient conversion of inquiries into purchase order along with co-ordination with sales team.

2. Key Responsibilities

A. Tender Management

• Handle Government, PSU and GeM tenders from registration to bid submission.
• Manage tender registration, payments, documentation and e-tendering activities.
• Study tender documents, eligibility criteria, technical specifications and scope of work.
• Prepare and manage quotations, techno-commercial offers and tender-related documentation.
• Ensure timely preparation and submission of bids, quotations and offers.

B. OEM & Commercial Coordination

• Coordinate with OEMs for pricing, quotations and rate discussions/negotiations.
• Ensure proper email drafting and professional communication with customers, OEMs and internal teams.

C. Enquiry-to-Order Cycle & Cross-Team Coordination

• Handle the complete enquiry-to-order cycle and ensure proper internal follow-up.
• Coordinate with the Sales/Output Team to check offer status, enquiry progress and order conversion; follow up on pending offers, customer feedback and required actions.
• Coordinate with the Input Team for enquiries, order-related information, technical/commercial requirements and timely processing.
• Ensure smooth coordination between Input, Output/Sales, Tender, Purchase and Accounts teams.
• Monitor pending enquiries, quotations, offers and orders and ensure timely action from the respective teams.
• Identify delays or gaps in the enquiry, quotation and order process and coordinate for timely resolution.

D. Back-Office Operations, Billing & MIS

• Prepare bills and coordinate with the respective departments.
• Prepare and maintain weekly/monthly MIS reports on tenders, quotations, enquiries and sales activities.
• Manage day-to-day back-office operations and ensure proper documentation and record maintenance.

E. Team Leadership & Process Improvement

• Allocate work among team members and monitor daily task completion.
• Lead and manage the Inside Sales/Tender & Back Office Team, monitor performance and provide guidance.
• Conduct regular follow-ups with team members on pending activities, deadlines and priorities.
• Support management in improving internal coordination, reporting and follow-up processes.

3. Required Skills & Experience

• 5–10 years of relevant experience in Inside Sales, Tender, Back Office or Techno-Commercial activities.
• Team handling and team management experience is mandatory.
• Strong knowledge of GeM Portal and Government/PSU e-Tendering.
• Experience in tender documentation, bid management and quotation preparation.
• Good experience in OEM coordination, rate discussion and commercial negotiation.
• Strong coordination and follow-up skills with Sales, Input, Output and other internal teams.
• Excellent email drafting and written communication skills.
• Strong MS Excel, MIS reporting and documentation skills.
• Good organizational and multitasking abilities; able to manage multiple enquiries, quotations, tenders and follow-ups simultaneously.
• Candidates from Cement, Power, Steel or other industrial sectors will be preferred.