Inside Sales Coordinator

Indium Corporation is a world leading US Company providing and marketing specialty chemical and alloys for use in the electronic industry.  We have sales, marketing and manufacturing facilities in USA, UK, Singapore, China, South Korea, India and Malaysia.

To support our expansion, we are seeking well qualified individual to join our dynamic team as

Inside Sales Coordinator (Based in Malaysia Penang-Batu Kawan)

The Inside Sales Coordinator is a frontline customer service contacts whose primary responsibility for assuring that all customer’s needs are addressed by relaying information and coordinating activity with customers, interfacing with HQ personnel, representatives and distributors through a variety of duties.

You are expected to:

• Addressing incoming telephone calls, faxes, mail and any other communications relayed by customers.
• Work closely with Sales Manager to establish and implement sales strategies; offering.
• Route qualified opportunities to the appropriate sales managers for further development and closure.
• Determine quote prices from Sharepoint and lead-times to customers per establishment.
• Receive, verify sales terms and conditions against quotation.
• Acknowledge customer’s Purchase Order and process order entry.
• Raise sample requisition for customers.
• Handle customer complaints, returns and customer feedback.
• Issuance of RMA for goods return.
• Attend inventory meeting.
• Monthly conference call meeting with all Inside sales Supervisors / Managers.
• Render assistance during an internal ISO audit, assist in ISO procedure review.
• Preparation of Sales Representative Contract.
• Any other duties & responsibilities which the Management / Superior may assign from time to time.

Requirements:

• Diploma or higher in any related field (Fresh graduate is encouraging to apply)
• Strong written/oral communication skill in English is necessary.
• Demonstrate strong organizational skill, attention to detail and effectively manage inquiries from initiation to successful resolution.
• Ability to manage multiple priorities/tasks effectively and complete prioritized tasks efficiently.
• Ability to work independently with verbal & written instructions, and perform under pressure.
• Possess maturity, a good term player and good communication skill with the positive approach towards satisfying customers’ needs & requirements.

Indium Corporation is an Equal Opportunity/Affirmative Action and Minority/Female/Disability/Protected Veteran Employer. We provide a drug-free work environment and full benefits package.

Interested applicants; please send in your completed resume in English with the expected salary to us by clicking on the “Apply Now” button.

We regret that only short-listed candidates will be notified.