Inside Sales Coordinator

Position Summary

The Inside Sales Coordinator is responsible for generating revenue by building relationships with existing and prospective customers, scheduling appointments, following up on service recommendations, reactivating inactive customers, and supporting the service team in achieving sales and customer retention goals. This role serves as the primary point of contact for phone, text, email, and online inquiries and helps ensure an exceptional customer experience from first contact through vehicle delivery.

Key Responsibilities

Customer Communication & Sales

· Answer inbound calls, emails website inquiries and text messages promptly.

· Schedule vehicle service appointments and maximize shop capacity.

· Contact customers regarding deferred maintenance recommendations.

· Follow up on declined services and unsold estimates.

· Educate customers on recommended maintenance and repair services.

· Present service promotions, maintenance packages, and loyalty programs

· Generate additional sales opportunities through outbound customer outreach

· Assist customers with financing options when applicable

Customer Retention & Marketing Support

· Execute customer retention campaigns.

· Contact inactive customers to encourage return visits.

· Conduct appointment reminder calls, texts and emails.

· Support seasonal marketing campaigns and promotions.

· Maintain customer records and communication logs within the shop management system.

Estimate & Repair Follow-Up

· Follow up on estimates and pending repairs on the Tekmetric Job Board.

· Track estimate conversion rates.

· Communicate with service advisors and technicians to ensure accurate information is provided.

Administrative Duties

· Update customer information in the CRM and shop management software.

· Maintain records of customer interactions and sales activities.

· Prepare weekly sales and customer retention reports.

· Maintain daily appointment schedules and fill open bays through outbound calls.

Qualifications:

· High school diploma or equivalent.

· 2+ years of customer service, inside sales, or automotive industry experience,

· Basic computer proficiency and CRM experience.

· Ability to multitask in a fast-paced environment

· Experience with shop management software such as Tekmetric, Steer and Auto-Ops

Skills & Competencies

· Sales-focused mindset

· Excellent verbal and written communication

· Customer relationship management

· Problem-solving abilities

· Professional telephone etiquette

· Organization and time management

· Ability to explain automotive services in customer-friendly language

Pay: From $20.00 per hour

Expected hours: 20.0 – 25.0 per week

People with a criminal record are encouraged to apply

Work Location: In person